Don't know if my complaint registered. I logged out of my F'book account a couple days...

GetHuman-cdstron's customer service issue with Facebook from November 2018

4 views | 230116 similar | 0 following
Help with my Facebook issue
GetHuman-cdstron's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cdstron will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-cdstron can let us know if they help or not.
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The issue in GetHuman-cdstron's own words
log in to my original facebook account I have had for several years ... Don't know if my complaint registered. I logged out of my F'book account a couple days ago, which I don't normally do. When I went to log back in with auto-fill-in, it said my "name, which was an old email address, was not found and I could not log in. I tried "recover account", but lost all but * of my contacts, connection to a group I subscribe to and connection to my F'book business page. I have not been able to get back to my old original account that I've been accessing for the past few years. I need access to my original account, but I can't get to it. Each log-in attempt tells me there is no account associated with my old msn or new gmail accounts. I want Facebook to grant me access to my old, original account, tell me how to get to it.
It is very frustrating because they continually give me the message that my msn email nor gmail addresses are in their system.
I would like my original account back, the ability to log in and get to my full, original friend list and connection to the two other pages I access.
I have used Facebook via my laptop for at least * or * years.
I sent a complaint to Facebook, but was not able to upload the screen shot and now cannot seem to find "report a problem" on the Facebook page they gave me (without all my friends list) when I went through the "recover account" channel.
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Facebook via laptop
Customer service issue
Reported by GetHuman-cdstron
Nov 26th, 2018 - 4 years ago
Seen by 4 customers so far
Similar issue to 230116 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-cdstron started working on this issue
Nov 26th, 2018 10:22pm
GetHuman-cdstron shared this issue with friends on Facebook
Nov 26th, 2018 10:22pm
GetHuman-cdstron indicated the issue is not fixed yet.
Nov 26th, 2018 11:21pm

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