My fianc* is anti tecnology so I am trying to help him and I can’t get it figured out...

GetHuman1556059's customer service issue with Facebook from November 2018

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The issue in GetHuman1556059's own words
My fianc* is anti tecnology so I am trying to help him and I can’t get it figured out. He got a new phone and we tried to log into his Facebook. His old Facebook keeps coming up when we sign in. He has the same mobile number he did then and he is pretty sure they are under the same email. But the password he uses to get in bring up the old one. So if I don’t know the password to get in the newer one and it isn’t coming up at all. What can I do? How can I get into his newer one. His old one doesn’t have anything on it really. He made a new one years ago and that the one with all his updates stuff and pictures of our kids and everything. That’s the one we want. Please help us. We have no idea what else to do. His name is Matthew Webb. Mobile number ***-***-****. M*****@***.com is email.

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Facebook

Customer service issue
Reported by GetHuman1556059
Nov 14th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 215436 others
0 customers following this

Timeline

GetHuman1556059 started working on this issue
Nov 14th, 2018 4:12am