Someone has tried to enter my account from L.A. Calif. and I appreciate that you tempor...

GetHuman-jerryrae's customer service issue with Facebook from November 2018

5 views | 210098 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-jerryrae's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jerryrae's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jerryrae will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jerryrae can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-jerryrae may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jerryrae's own words
Someone has tried to enter my account from L.A. Calif. and I appreciate that you temporarily locked my account. You said to change my password. The problem is that I opened this account * or * years age and I have never logged out of it, I just hit the Icon. I don’t know my user name or my password. I know if I wait long enough that you will unlock it. This happened to me in Thailand in August **** and when I got back to the US i was going to contact you but you had already unlocked it. That was around the first part of September ****. Someone tried to get in from NewYork. I know if I wait you will unlock it but I would like to establish and know my User Name and My Password. I have some how ended up with another Facebook account thru G-Mail which I don’t know how it started and really don’t need more than one Facebook acct. Please help!

GetHuman-jerryrae did not yet indicate what Facebook should do to make this right.

How GetHuman-jerryrae fixed the problem

We are waiting for GetHuman-jerryrae to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jerryrae fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-jerryrae
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 210098 others
0 customers following this

Timeline

GetHuman-jerryrae started working on this issue
Nov 9th, 2018 8:02pm

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies