Hello my name is Jasmine (Shakeitfoejazzy on IG) I recently was locked out of my instag...

GetHuman-extrasau's customer service issue with Facebook from November 2018

15 views | 209216 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-extrasau's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-extrasau may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-extrasau's own words
Hello my name is Jasmine (Shakeitfoejazzy on IG) I recently was locked out of my instagram account when I switched to a business profile and attempted to take my phone number off of my account . I went through the * step verification process and sent a picture and my Instagram name and first and last name. I was sent some links to reset my password but once I regained access to my account there was a block on the screen that said to verify my identity by entering a code that would be sent to my email that I used to sign up with Instagram with, but I do not have access to that yahoo account and I contacted yahoo and the only way I can get back into my account is if I have the same number I used as back up and I do not. I was previously able to sign in using my Facebook account which was linked to my instagram but I’m having the same problem when I used that method . Is there anyone who can help me regain access back into my account ? Please someone get back to me. I would be forever grateful ! Thank you !***Sincerely,**Jasmine

GetHuman-extrasau did not yet indicate what Facebook should do to make this right.

How GetHuman-extrasau fixed the problem

We are waiting for GetHuman-extrasau to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-extrasau fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-extrasau
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 209216 others
0 customers following this


GetHuman-extrasau started working on this issue
Nov 9th, 2018 4:39am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies