Hello my name is Jasmine (Shakeitfoejazzy on IG) I recently was locked out of my instag...

GetHuman-extrasau's customer service issue with Facebook from November 2018

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The issue in GetHuman-extrasau's own words
Hello my name is Jasmine (Shakeitfoejazzy on IG) I recently was locked out of my instagram account when I switched to a business profile and attempted to take my phone number off of my account . I went through the * step verification process and sent a picture and my Instagram name and first and last name. I was sent some links to reset my password but once I regained access to my account there was a block on the screen that said to verify my identity by entering a code that would be sent to my email that I used to sign up with Instagram with, but I do not have access to that yahoo account and I contacted yahoo and the only way I can get back into my account is if I have the same number I used as back up and I do not. I was previously able to sign in using my Facebook account which was linked to my instagram but I’m having the same problem when I used that method . Is there anyone who can help me regain access back into my account ? Please someone get back to me. I would be forever grateful ! Thank you !***Sincerely,**Jasmine

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Facebook

Customer service issue
Reported by GetHuman-extrasau
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 209216 others
0 customers following this

Timeline

GetHuman-extrasau started working on this issue
Nov 9th, 2018 4:39am

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