I've had an Alex Cox using my phone number to not only get to his account but mine. I d...

GetHuman-mangumcj's customer service issue with Facebook from November 2018

3 views | 208782 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mangumcj will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mangumcj can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-mangumcj's own words
I've had an Alex Cox using my phone number to not only get to his account but mine. I do not know Alex Cox! Alex Cox I thought may have been a previous owner to my phone number. I've given things much time and Alex Cox is not giving up my phone number. Not only does Alex Cox using my Facebook page but he is having people text him on my phone. More recently Alex Cox set up my voicemail on my telephone. I don't use voicemail because I would be on the phone all the time. Again, I do not know Alex Cox. Last night I spoke with my phone carrier. They assured me my number was brand new to me when issued. Last night I had my phone number changed.*If you select the option to use your phone number to log in you will see two accounts. One belongs to me, CynthiaJo Mangum and one belongs to Alex Cox. He changes his photo often. I've had the same photo I posted when my Facebook account was made. This is a baby picture of my, now decreased, Service Dog. I have close to **** friends, or I did when I was on Facebook last. Some of my family members include Evelyn Mangum, Mark Mangum, Rick Wright, Maureen Copatch, Darla Lamb, Joan Borrett, Karen Sue Mangum. The last two are my now decreased Mother and Sister. I'll be more than happy to give you more names if needed. *The phone number on my account is:***-***-****. Again, my account is the one with my puppy picture.*My Facebook account was first opened in Colorado.*When I try to use my email to get back to my aooont it doesn't give me enough numbers for the reset code.*My email address is* *****@***.com.*Please contact me with how I can get my account back.*I appreciate you and your help.*Thank you.*CynthiaJo Mangum

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Facebook

Customer service issue
Reported by GetHuman-mangumcj
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 208782 others
0 customers following this

Timeline

GetHuman-mangumcj started working on this issue
Nov 8th, 2018 9:47pm
GetHuman-mangumcj shared this issue with friends on Facebook
Nov 8th, 2018 9:47pm

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