Hello,*I sent this email to Facebook on Sunday as well as a photo of my ID, and have no...

GetHuman1521112's customer service issue with Facebook from November 2018

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The issue in GetHuman1521112's own words
Hello,*I sent this email to Facebook on Sunday as well as a photo of my ID, and have not received a response. Please assist. *I am emailing because I changed my phone number Saturday and had to factory reset my phone. I was logged into my Facebook page on the phone, and I do not remember the password so I am being sent around in circles with the facebook help options. I’ve spent over an hour trying different passwords and trying to find other solutions with the Facebook help option, but I am getting nowhere. My Facebook profile name is “Aubrey Morales (Grimsley)” and it is currently attached to the phone number (***)***-****. The account is also attached to*able to be identified by the email address I am sending this from “*****@***.com”. For some reason, a reset link*code to be sent to my email address is not an option although it is linked to the account. I would like to be able to login using my gmail account and password but it sends me right back to the login screen when I select login through gmail, telling me that I “have to login first”. My new phone number is (***)***-****. Please help me reset my password and regain access to my Facebook. Thank you!

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Customer service issue
Reported by GetHuman1521112
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 207581 others
0 customers following this


GetHuman1521112 started working on this issue
Nov 8th, 2018 12:59am