To Whom It May Concern,**I am writing on behalf of New River Ordnance Works (NROW), whi...

GetHuman-aheyns's customer service issue with Facebook from November 2018

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The issue in GetHuman-aheyns's own words
To Whom It May Concern,**I am writing on behalf of New River Ordnance Works (NROW), which I own in part. NROW provides energetic materiel storage services and is located on the Radford Army Ammunition Plant (RFAAP). **It appears that a Facebook user named Rick Brown created a Facebook profile for NROW in ****. ‘NROW’ was used to describe RFAAP up until the ****’s. Because some of Rick’s posts on NROW’s page about going to were made years before NROW was incorporated, I figured out that this is a duplicate page for RFAAP. RFAAP has it’s own Facebook page managed by the operating contractor, currently BAE Systems. Mr. Brown has listed the phone number for BAE Systems as NROW’s business phone number. If a potential customer calls this number, they will not be put in touch with NROW. **I was unable to claim and delete NROW’s business page by uploading business documents (Articles of Incorporation or VA SCC Certificate of Incorporation). It is imperative that this page be taken down to insure that NROW does not lose business due to the incorrect phone number listing. This also causes confusion as the Radford Army Ammunition Plant and BAE Systems both already operate their own Facebook pages* I am concerned that our potential private industry customer will not understand that there is a distinction between NROW and BAE Systems.**Please let me know if there is anything else that I can provide to assist in the removal of this Facebook page.**Best regards,*Ann

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Facebook

Customer service issue
Reported by GetHuman-aheyns
Nov 5th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 204687 others
0 customers following this

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GetHuman-aheyns started working on this issue
Nov 5th, 2018 4:52pm

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