i was inboxed on messenger by a gb profile photo of a friend of mine stating that they...

GetHuman1468972's customer service issue with Facebook from November 2018

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GetHuman1468972's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1468972 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1468972 can let us know if they help or not.
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Before contacting them, items GetHuman1468972 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1468972's own words
i was inboxed on messenger by a gb profile photo of a friend of mine stating that they received money grant rom Bill and Melinda Gates foundation..I thougt it was my friend. They gave me a number to call an agent. I called the agent and gave my email and phone number. then he turned around and asked my full name..that raised a flag...the inbox message said do what they say and that I would get the gift at my door by UPS the next day..I told them they were a hokes and not to contact me anymore....They used Edna Streeter name and photo...they told me to text this number,,,***********...I did and the person responded back and began asking my name...Please investigate this situation. you can email me at *****@***.com

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Facebook

Customer service issue
Reported by GetHuman1468972
Nov 2nd, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 200101 others
0 customers following this

Timeline

GetHuman1468972 started working on this issue
Nov 2nd, 2018 4:29am

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