I was away from my computer for ** days. When I returned and clicked on my Facebook lin...

GetHuman1467870's customer service issue with Facebook from November 2018

1 view
199886 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1467870's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1467870's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1467870 will want to follow the link below to head to their help center. We will check on GetHuman1467870 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1467870 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1467870's own words
I was away from my computer for ** days. When I returned and clicked on my Facebook link, I couldn't get on to my page. I was told I had to "log in" again, so I tried to do that. I was told I'd changed my password * years ago and if I didn't remember doing that or needed a reminder, I could have a code e-mailed to me. The problem is that the e-mail associated with my Facebook account is not active any longer. I tried using my current e-mail address and was told that it is associated with another account, which is an old account of mine that is not active* I set it up by mistake one time, thinking I was logging in to my regular account. In any case, I cannot get a code sent to my current e-mail address because it's associated with another account. Please send a code to change my e-mail to my current address.
GetHuman1467870 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1467870 fixed the problem
We are waiting for GetHuman1467870 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1467870 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1467870
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 199886 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1467870 started working on this issue
Nov 1st 11:24pm