To whom it may concern,*My name is Crystal Rose Robertson *My email is *****@***.com**S...

GetHuman-pistolbu's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pistolbu will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-pistolbu can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-pistolbu's own words
To whom it may concern,*My name is Crystal Rose Robertson *My email is *****@***.com**Someone hacked my Facebook by using my old phone number and I cannot verify my identity because I don't have identification I lost everything that I own to some Unfortunate Events and need help getting back into my Facebook it's still linked to my email but with it being linked to my old cell phone number it keeps texting the person with my old number and they keep changing my password or denying my access please help my new phone number is *** *** **** the old phone number that the Facebook is linked to is *** *** **** *I literally tried everything to get it back. Thank you for your time I hope that you can possibly help me resolve this issue have a great day sincerely Crystal Rose Robertson

GetHuman-pistolbu did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-pistolbu
Nov 1st, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 199354 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-pistolbu started working on this issue
Nov 1st, 2018 3:15pm

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