The original page needs new email address but can't get verified cause address was used on new, now defunct page - HELP

GetHuman1388387's customer service issue with Facebook from October 2018

3 views | 186331 similar | 0 following
Help with my Facebook issue
GetHuman1388387's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1388387 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1388387 can let us know if they help or not.
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The issue in GetHuman1388387's own words
Started new FB account using new abbreviated name (BBFly) Didn't like new account. Went back to old account. Merged the two and kept new one. However, wanted to keep new email address (*****@***.com) and drop old one (blackbutterfly**.org) but not allowed to do so. All business cards, stationary and flyers have the new *****@***.com which is what we want on our FB page. Please verify, confirm o... ... Started new FB account using new abbreviated name (BBFly) Didn't like new account. Went back to old account. Merged the two and kept new one. However, wanted to keep new email address (*****@***.com) and drop old one (blackbutterfly**.org) but not allowed to do so. All business cards, stationary and flyers have the new *****@***.com which is what we want on our FB page. Please verify, confirm or do whatever you do to make this work please.
Email is going to old account that is not being monitored. We are missing correspondences that are vital to our non-profit organization.
Allow *****@***.com to be page * site email and remove blackbutterfly**.org.
Have been a customer since **** when daughter went away to college.
Everything. Even attempted to delete BBFly page but even that won't go away.
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Facebook

FB Personal page
Customer service issue
Reported by GetHuman1388387
Oct 22nd, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 186331 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1388387 started working on this issue
Oct 22nd, 2018 3:57am
GetHuman1388387 indicated the issue is not fixed yet.
Oct 22nd, 2018 4:01am

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