My name is Melissa Bowden and my Instagram account (@melissabowden) recently got hacked...

GetHuman1384238's customer service issue with Facebook from October 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1384238's own words
My name is Melissa Bowden and my Instagram account (@melissabowden) recently got hacked on ********. The hacker changed my username, password, email, and phone number and I was unable to log in. They changed my username and display name to @laithpiper. My friends and I then reported the account for hacking and impersonating me, and Instagram then took down*disabled my account for the hacker violating community guidelines. I've contacted both Instagram and Facebook several times to help me retrieve my account and filled out several different forms and have gotten no help whatsoever. I would really like my account back in my possession because Instagram was my favorite social media app and I hate not being able to use it. I can provide proof of my identity as well as proof that my account is disabled and I'm unable to log in. I also have a screenshot of what my account looked like while it was being hacked and when the username was changed. PLEASE HELP ME. Thank you.
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Customer service issue
Reported by GetHuman1384238
Oct 21st, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
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GetHuman1384238 started working on this issue
Oct 21st, 2018 2:52am