My name is Melissa Bowden and my Instagram account (@melissabowden) recently got hacked...
GetHuman1384238's customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman1384238's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman1384238 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1384238's own words
My name is Melissa Bowden and my Instagram account (@melissabowden) recently got hacked on ********. The hacker changed my username, password, email, and phone number and I was unable to log in. They changed my username and display name to @laithpiper. My friends and I then reported the account for hacking and impersonating me, and Instagram then took down*disabled my account for the hacker violating community guidelines. I've contacted both Instagram and Facebook several times to help me retrieve my account and filled out several different forms and have gotten no help whatsoever. I would really like my account back in my possession because Instagram was my favorite social media app and I hate not being able to use it. I can provide proof of my identity as well as proof that my account is disabled and I'm unable to log in. I also have a screenshot of what my account looked like while it was being hacked and when the username was changed. PLEASE HELP ME. Thank you.
GetHuman1384238 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1384238 fixed the problem
We are waiting for GetHuman1384238 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.