I tried changing my facebook password because i had forgotten it. I used my facebook se...

GetHuman1379835's customer service issue with Facebook from October 2018

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The issue in GetHuman1379835's own words
I tried changing my facebook password because i had forgotten it. I used my facebook security trusted friends for the pass codes and was able to put in a email account thati was able to get into since the other email and phone number i know longer had. but my issue is i never received an email to the new email i typed in. its stated that if i didnt receive an email in ** minutes to click a button and it would send the recovery email to me but i never sent it and i tried to request it again and nothing yet again. i said " sorrry, this feature isnt available right now an error ocurred while processing this request. please try again later." and i did just that and this same error came up. i really need to get my password back. please help!
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Facebook

Customer service issue
Reported by GetHuman1379835
Oct 20th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1379835 started working on this issue
Oct 20th 4:39am