I tried changing my facebook password because i had forgotten it. I used my facebook se...

GetHuman1379835's customer service issue with Facebook from October 2018

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The issue in GetHuman1379835's own words
I tried changing my facebook password because i had forgotten it. I used my facebook security trusted friends for the pass codes and was able to put in a email account thati was able to get into since the other email and phone number i know longer had. but my issue is i never received an email to the new email i typed in. its stated that if i didnt receive an email in ** minutes to click a button and it would send the recovery email to me but i never sent it and i tried to request it again and nothing yet again. i said " sorrry, this feature isnt available right now an error ocurred while processing this request. please try again later." and i did just that and this same error came up. i really need to get my password back. please help!

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Facebook

Customer service issue
Reported by GetHuman1379835
Oct 20th, 2018 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 184188 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1379835 started working on this issue
Oct 20th, 2018 4:39am