A HUMAN WOULD BE NICE.

GetHuman1374420's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1374420's own words
Trying to find someone to help with my hacked facebook due to being blocked after trying to get back in ... woke up this morning, tried logging into facebook, password was swapped and my account was accessed from a samsung J*, i then clicked No, this is not me, asked for my current password (which has obviously been changed by the hacker) can't get any further, can't get access to emails because theyve hacked those aswell. please help, a contact number would be alot better!! having to use my sisters email to recover
Can't use the facebook resolution center because when you get hacked and try getting back in they block you, if they block you how the **** do they expect you to check solutions ON facebook?
Having at the VERY least and easy accessable email support? Call support prefered but just something
Since facebook took off, also use for a business page, i expected atleast a call center or an actual human to contact
My sister managed to prompt it to send a recovery email (which was useless as the email was hacked along with the facebook) and i think a text code was sent to my number
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Facebook

Facebook
Customer service issue
Reported by GetHuman1374420
Oct 19th, 2018 - 2 years ago
Fixed
Seen by 29 customers so far
Similar issue to 183066 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1374420 started working on this issue
Oct 19th, 2018 8:13am
GetHuman1374420 indicated the issue is not fixed yet.
Oct 20th, 2018 3:39pm
GetHuman1374420 indicated the issue is not fixed yet.
Oct 20th, 2018 3:47pm
GetHuman1374420 indicated the issue is not fixed yet.
Oct 20th, 2018 6:51pm

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