Hello, my name is Jacob (JD) Helton and have had a Facebook account for many years. I t...

GetHuman-jdhphar's customer service issue with Facebook from October 2018

Help with my Facebook issue
The issue in GetHuman-jdhphar's own words
Hello, my name is Jacob (JD) Helton and have had a Facebook account for many years. I temporarily deleted the application while studying for exams. Exams are now over and I have redownloaded the Facebook app, but I could not remember my Facebook password. When using the recovery tool it only gives me the option to send it to an email that I no longer have access to “J*****@***.com”. I can use my phone number to search for my account, but can’t use my phone to recover account. The email that I currently am using and have access to is ”*****@***.com”. I would really like to have my account back and not have to start over from scratch. My phone number that I was supposed to be able to use to get into my account is “**********” but that recovery for some reason is not an option.
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Customer service issue
Reported by GetHuman-jdhphar
Oct 19th, 2018 - 3 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 182964 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-jdhphar started working on this issue
Oct 19th, 2018 5:31am
GetHuman-jdhphar indicated the issue is not fixed yet.
Oct 20th, 2018 3:44pm