Hello, my name is Jacob (JD) Helton and have had a Facebook account for many years. I t...
GetHuman-jdhphar's customer service issue with Facebook from October 2018
Help with my Facebook issue
The issue in GetHuman-jdhphar's own words
Hello, my name is Jacob (JD) Helton and have had a Facebook account for many years. I temporarily deleted the application while studying for exams. Exams are now over and I have redownloaded the Facebook app, but I could not remember my Facebook password. When using the recovery tool it only gives me the option to send it to an email that I no longer have access to “J*****@***.com”. I can use my phone number to search for my account, but can’t use my phone to recover account. The email that I currently am using and have access to is ”*****@***.com”. I would really like to have my account back and not have to start over from scratch. My phone number that I was supposed to be able to use to get into my account is “**********” but that recovery for some reason is not an option.
GetHuman-jdhphar did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jdhphar fixed the problem
We are waiting for GetHuman-jdhphar to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.