My mother from the Philippines has been receiving Facebook messenger messages using my...

GetHuman1370141's customer service issue with Facebook from October 2018

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GetHuman1370141's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1370141 will want to follow the link below to head to their help center. We will check on GetHuman1370141 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1370141 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1370141's own words
My mother from the Philippines has been receiving Facebook messenger messages using my account but I never sent these messages to her. With the phone number **********. I would like to have a verification that my account has been indeed hacked because I currently have an active restraining order from my estranged husband Erich Lee Miller who owns the phone number ********** and I would like to report this because this has been ongoing for a long time now. Please help me. I am afraid he will be posting something or send messages to any of my friend and family without my permission. Thank you. Pls call me ASAP ********** as this is a time sensitive matter. or email through my email provided. I would need this as an evidence as well so I can properly protect myself my privacy and my identity. Thank you
GetHuman1370141 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1370141
Oct 18th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 182132 others
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GetHuman1370141 started working on this issue
Oct 18th, 2018 4:23pm