I been trying to log into my account and it keeps asking me for a code that was sent sm...

GetHuman1337500's customer service issue with Facebook from October 2018

2 views | 178067 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1337500 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1337500 can let us know if they help or not.
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Before contacting them, items GetHuman1337500 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1337500's own words
I been trying to log into my account and it keeps asking me for a code that was sent sms but I have never recieved a code. My email address is *****@***.com I have also sent pictures of myself holding a hand written note with a code. I have also sent a picture of my government issued drivers license. I also got * different codes from * different friends. Then I was told I had identified myself but I had to wait ** hours. So when I went back to my email it said it was expired. I received a second email and accidentally pressed secure my account now I'm back to where I started please help me get into my account its the only way I have to contact many friends and family. I need your help. My new phone number is (***)***-****.

GetHuman1337500 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1337500
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 178067 others
0 customers following this


GetHuman1337500 started working on this issue
Oct 15th, 2018 10:13am

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