Hi guys,**Very recently I had serious difficulty logging into my account (Neil Smith...

GetHuman1344666's customer service issue with Facebook from October 2018

Help with my Facebook issue
The issue in GetHuman1344666's own words
Hi guys,**Very recently I had serious difficulty logging into my account (Neil Smith). I remember I reported an issue previously, as another person had password to it. At that time I couldn't access my email *****@***.com, it wasn't (apparently) recieving any messages as an email quota was reached. I have since resolved the issue, and now I am able to change the password to my account (which I succesfully did few times), however, after entering the password, it's showing me this message:**"Thanks for your help**We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation."**I am not very tech savvy and have a friend here, who helps me with all this stuff. That page I can't access is the only manager of my second Navan Car Sales page, that I created initially and then, when I couldn't access it, I created a new one, as I couldn't figure out how to contact you.**That old page, while inaccessible, is still linked to my instagram account, and when I choose to share one of my posts from the Instagram app, it sends the post directly to my old facebook page. **To sum it all up:**I would love to regain access to my old account (registered with *****@***.com - it's now properly working), to get rid of the duplicate page for my business OR merge it with the new one, as it's only confusing my potential and existing customers.**Would appreciate your help*Thanks,*Neil Smith
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Customer service issue
Reported by GetHuman1344666
Oct 14th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 177602 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1344666 started working on this issue
Oct 14th 9:35pm
GetHuman1344666 indicated the issue is not fixed yet.
Oct 14th 9:35pm