I received a notification from a known source, Patti Krasen, saying she has a video I'd...

GetHuman-merosita's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-merosita will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-merosita can let us know if they help or not.
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The issue in GetHuman-merosita's own words
I received a notification from a known source, Patti Krasen, saying she has a video I'd be interested in watching. I clicked on it and I noticed there were numerous highlighted names, including my own. I was directed to log in to Vevo using my email. Then noticed it took a few seconds and no access to the video. It dawned on me that it was a hacker. So I logged out immediately. Then I wasn't able to log back in. I tried the Help Center, on "Manage Your Account" it directed me to issues with logging in. I then asked for a code received by *phone. The only email given was not mine, it read:*e......d@g.... .us*My email address: *****@***.com*Then it kept sending codes to the email address which had taken the place of my own. I tried information no longer accessible. It took me to the code again. I added a new account. Then I tried recovering my old account and it kept sending me to the new one. When I logged in using my new account I noticed my main account still there. I can only see posts since July. My friends can see the most recent posts.*I worry my baby photos and information given could be confiscated. But I don't want to lose all my posts and videos shared if I block or delete it. Is there any way I can recover my account?* I've had that one only * since ****, and it contains treasured photos and posts.*Both my accounts go by my name*Mary Esther Rositas
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Facebook

Customer service issue
Reported by GetHuman-merosita
Oct 11th, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 173650 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-merosita started working on this issue
Oct 11th, 2018 6:36am
GetHuman-merosita shared this issue with friends on Facebook
Oct 11th, 2018 6:37am
GetHuman-merosita indicated the issue is not fixed yet.
Oct 12th, 2018 8:24am

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