I believe that my account has been hacked. So I called the number that was available in...

GetHuman-cgabbeit's customer service issue with Facebook from October 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cgabbeit will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-cgabbeit can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cgabbeit's own words
I believe that my account has been hacked. So I called the number that was available in Google. I talked to a woman on the phone and told me that there was a security team that were not working for Facebook. They told me it was the cyber security department and for one year it would be $*** for * years$*** and for life $***. I chose the $*** plan. They asked me for my debit card number which I gave them. They also had me take a picture of my check which I wasn't able to do because my account had currently been locked. So the guy asked me for my routing number and my account number which I gave him and chose the $*** plan. I was supposed to get a call back from a technician which has not happened. I'm afraid that I have just given all of my information to someone who does not represent Facebook. So now they have my checking information and can basically wipe me out financially. They told me that this cybersecurity department would protect any device that I may have. This means my cell phone, laptop, tablet, and smart TV.*I am very frightened. I believe that I have been duped and that this person Mike Benic actually is not a legitimate person and I don't know what to do. It's now Saturday and my bank is closed until Tuesday so therefore I'm unable to reach anyone. I need some help. Could someone please read this and get back to me. I am ** years old and live on Social Security. I am also disabled with a disease that will ultimately end my life. I am at end-stage of this disease end don't know what to do. This is all the money that I have. I have authorized payments including my rent to be taken out of my account and if this cyber security team is bogus, all of my payments are going to bounce and I will be left in a world of ****. I have no family to be able to help me, so I'm reaching out to you hoping someone can help me as soon as possible. I prefer to use my landline and that number is area code ***-***-****. Please help me, I am very scared and don't know what to do

GetHuman-cgabbeit did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-cgabbeit
Oct 6th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 167957 others
0 customers following this

Timeline

GetHuman-cgabbeit started working on this issue
Oct 6th, 2018 4:23pm

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