The following are issues that customers reported to GetHuman about Facebook customer service, archive #234. It includes a selection of 20 issue(s) reported October 5, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need assistance as my profile was hacked again, and this is concerning because I am a doctor with patients linked to my account. I am requesting the restoration of my profile linked to [redacted] I possess evidence of someone operating six different Facebook accounts, yet my account was disabled without proper investigation. I assure you I have done nothing to warrant this action. Given my ethical obligations, I am willing to provide an affidavit to support my case. It is imperative that my profile is reinstated promptly. Your failure to investigate my claims reflects poorly on you. Please do not underestimate my determination to address this situation by exposing it on various social media platforms.
Reported by GetHuman-drcorine on الجمعة ٥ أكتوبر ٢٠١٨ ٢١:٥٥
Dear Sirs at the Facebook Administration,
Greetings, I am facing an issue with my Facebook account as I am unable to log in. Upon logging in, I receive a notification stating that my account has been disabled by an administrator. I am seeking clarification on the reason for this disablement and when I can expect to regain access. I kindly request your assistance in resolving this matter. Thank you in advance for any information you can provide.
Sincerely,
Sayyid Ali Hussein Ali Nasr from Giza, Egypt
Details of my account:
- Name: Ali Hussain
- Phone: [redacted]
- Previous name: Imagination Nasr
- Email: [redacted]
I am looking to reactivate my disabled account and have included the following details for verification purposes:
- Date of birth: 9/10/[redacted]
- Full name: Hussein Ali Nasr
- Personal photos, date of birth, and real name matching my identity card and passport.
I am feeling unfairly treated by the account disruption despite following Facebook's guidelines. Your prompt attention to this matter is appreciated.
Best regards,
Hussein Ali
[redacted]
Account: Ali Hussein [redacted] (Disabled)
Previous name: Imagination Nasr
Email: [redacted]
Reported by GetHuman1243763 on الجمعة ٥ أكتوبر ٢٠١٨ ٢٣:٢٦
I would like to report an issue regarding my FaceBook account. There seems to be unauthorized access to my account by someone named Sam Jackson. I have been receiving emails intended for Sam Jackson in my Gmail account associated with my FaceBook username, [redacted] I have tried to change my FaceBook password, but the hacker continues to gain access. I am unable to update my account information due to the settings being altered. I am frustrated as I cannot reach FaceBook for support on this matter as I have no prepopulated options available. I request that the account linked to [redacted] be deleted to stop any further interference. I am concerned about my privacy being breached, and I am prepared to verify my identity if required to resolve this issue promptly. Thank you for your assistance. Regards, Nancy Snow
Reported by GetHuman1271786 on السبت ٦ أكتوبر ٢٠١٨ ٠٠:٤٣
I have a Facebook account under the name MacKenzie Barber linked to my phone number, [redacted]. Recently, when I tried to log in on my new laptop, I encountered an issue. Despite resetting my password, I was logged into someone else's account, a Spanish man, with my phone number linked to it. Surprisingly, this person has been using Facebook only since September 27th, which is after I had this phone number. The system also mentioned that the email associated with my account was not found. This situation has left me puzzled and concerned. Any assistance would be greatly appreciated.
Reported by GetHuman1272466 on السبت ٦ أكتوبر ٢٠١٨ ٠٣:٥٧
I recently had my account blocked because of a meme I posted, which I promptly removed after being notified of the violation. My main way of staying in touch with my family spread out across the country is through Facebook Messenger. I would greatly appreciate it if my account could be unlocked promptly so I can continue to connect with them. I deeply regret the violation and can guarantee it will not recur. I am hopeful that someone will be able to assist me with resolving this matter. Thank you.
S.
Reported by GetHuman-afsteven on السبت ٦ أكتوبر ٢٠١٨ ٠٥:٥٦
I am having trouble accessing my Facebook page under the name Phil Fed on Semaphore. I received an error message asking for a photo of myself for verification due to unusual activity. Despite never uploading a personal photo on Facebook, I tried with my cover photo and profile picture, but they were rejected. Eventually, I uploaded a photo of myself, but I am unsure how this can verify my account. Please assist in restoring access to my Facebook page for Phil Fed on Semaphore. Thank you.
Reported by GetHuman-fedonsem on السبت ٦ أكتوبر ٢٠١٨ ٠٧:٢٠
1. I tried to create a page with the username "byBandla," which was previously associated with my ID. I attempted to assign that username to my page but encountered a message stating it was not available. Consequently, I changed my Facebook ID username to "byBandlaOfficial." However, I am determined to obtain the "byBandla" username for branding purposes. Despite my efforts, it is not available on Facebook after I changed all my IDs to "byBandla."
2. Facebook, please consider my predicament regarding the username "byBandla" and review my previous reports on this matter. While I can still log in using the username "byBandla," I am unable to set it as my account username. Your assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman-bybandla on السبت ٦ أكتوبر ٢٠١٨ ٠٨:٢٥
Four weeks ago, my Facebook account was hacked, and I got locked out of my phone. My son had to take it to the manufacturer's shop in Queensland, Australia, for a factory reset. When I reloaded Facebook, it didn't recognize my [redacted] username or password. In [redacted], when I first created my account, I mistakenly entered the wrong email address. Despite having the correct phone number and email, after entering verification codes from Facebook, I couldn't recover my old account, so I made a new one. Someone in Brisbane kept accessing my new account, so I tried to reach out to my old friends but continued having issues. I loaded Messenger to contact them and changed my profile picture and details. Although my friends accepted my requests, Facebook asks for access to all my contacts, which I don't want to give. I'm also frustrated because my profile picture is public, and I can't figure out what to do next.
Reported by GetHuman1273003 on السبت ٦ أكتوبر ٢٠١٨ ٠٩:٠٢
Hi, my name is Michael. My account has been compromised by someone from the Philippines who is blackmailing me for money. He has shared screenshots of my family without my consent, and it's causing me great distress. I fear for my reputation as he threatens to share sensitive material with everyone I know. I am reaching out for urgent help to secure my account and prevent further harm. I am feeling extremely anxious, and your assistance would mean a lot to me. Please take action to protect my loved ones and me. You can reach me at [redacted] or on +[redacted]7. I reside in Melbourne, Australia, at 29 James Avenue in Aspendale. Your intervention is crucial in this difficult situation.
Reported by GetHuman-masdunn on السبت ٦ أكتوبر ٢٠١٨ ١٠:٢٧
Hello, this is Michael Andrew Dunn from Aspendale, Melbourne, Australia. I recently discovered that someone from the Philippines has hacked into my Facebook account and is blackmailing me for money to prevent them from sharing explicit materials with my family and friends. I have emailed you regarding this issue and I am struggling to figure out how to send you screenshots of the messages I have received. I urgently need assistance in preventing this person from accessing and harming my loved ones. Your prompt action in blocking this individual would greatly relieve my distress and prevent any potential embarrassment that could arise. I am deeply concerned about the safety of my family and friends. Please contact me promptly to assist me in resolving this urgent matter. Thank you.
Reported by GetHuman-masdunn on السبت ٦ أكتوبر ٢٠١٨ ١٠:٥٤
Hello, I'm Bahark Toorani. Facebook has locked my account and requested identification, which I have sent. I have two business pages that I need access to for my business. The account being inaccessible is affecting my business as I have two websites connected to it. I receive daily emails from Facebook asking me to update my pages but I am unable to do so. My Facebook account name was Bahar Khanoom and my email is [redacted]
Reported by GetHuman1219581 on السبت ٦ أكتوبر ٢٠١٨ ١١:٠١
This post discusses the Russian/Ukrainian conflict and the issue of Ukrainian profiles being closed due to complaints from Russian users. Russian users target Ukrainian profiles with attacks for anti-Russian content or criticism of Vladimir Putin, leading to automatic closure by Facebook filters. The writer expresses concern over Facebook not investigating the actual content before closing accounts, as the Ukrainian content is not offensive. They believe Facebook is favoring Russia and limiting Ukraine's expression. The writer suggests that Russians who are complaining should be the ones blocked instead. They emphasize Facebook's responsibility to treat all countries equally and suggest manual filtering if automated processes are ineffective.
Reported by GetHuman-bsservic on السبت ٦ أكتوبر ٢٠١٨ ١١:١٦
I believe my account has been compromised by someone in the Philippines. I am facing extortion and am feeling distraught over this situation. This is my third email reaching out for assistance; I will continue until I receive a response or find a resolution. The individual has reached out to my family, children, and friends, threatening to share explicit content unless I pay a significant amount of money. The thought of this happening terrifies me, and I feel immensely embarrassed. I am desperately pleading for help in preventing this person from sending any inappropriate content to my contacts. Your support in this matter would be greatly appreciated. Thank you.
Reported by GetHuman-masdunn on السبت ٦ أكتوبر ٢٠١٨ ١١:٢٢
Hello everyone,
I am facing a crisis here! I mistakenly deleted a conversation thread on Facebook Messenger containing crucial messages and irreplaceable photos I sent to myself. These items were not backed up anywhere else like Google Photos, Google Drive, Snapchat, or my email. I feel devastated because I don't have anyone else to ask for those messages and photos. I urgently need to find a way to recover them. Your assistance in this matter would be greatly appreciated. Thank you.
Reported by GetHuman-fecragg on السبت ٦ أكتوبر ٢٠١٨ ١١:٢٩
Hello, I have a Facebook account under the name Joseff Ian Kit with the email [redacted] Earlier, I updated my password and logged out of all devices for security. However, when I tried to log back in, my password was correct but the authentication code sent to my cellphone did not arrive. I reset my password multiple times and followed the steps to verify my identity by taking a picture with a security code, and sending my IDs. My real name is Jose Ian Kit Macato, but I used a different birthday for personal reasons. I'm unable to access my Facebook account, which is essential for work and keeping in touch with family and friends abroad. Please advise me on what steps to take next.
Reported by GetHuman-ian_cree on السبت ٦ أكتوبر ٢٠١٨ ١٢:٠٠
Dear Facebook Administration,
I am writing to report an issue with my Facebook account. When I try to log in, I receive a message stating that my account has been disabled by an administrator. I am unsure why this action was taken and I am seeking assistance to reactivate my account. I believe there may have been a misunderstanding, and I kindly request your help in resolving this matter promptly. I have provided all necessary personal details for verification purposes, including my full name, date of birth, and identification documents. I value my presence on Facebook and would appreciate the opportunity to address any concerns that have led to this situation. Thank you for your attention to this matter.
Sincerely,
Ali Hussein
[redacted]
Email: [redacted]
Reported by GetHuman1243763 on السبت ٦ أكتوبر ٢٠١٨ ١٢:١٤
Last week, I encountered an issue on Facebook where I was prompted to login again and my password was not recognized. After going through the password reset process via email, my account appeared to be reset with no friends or contacts. Although my phone app still has all the information intact, certain games linked to my account restart when connected to Facebook. This situation has persisted for a couple of weeks since the news of the Facebook hack. Any assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-bridgee on السبت ٦ أكتوبر ٢٠١٨ ١٣:١٠
My Facebook account has been hacked, and the login details and email addresses were changed. The account under the name Lisa Jane Pitt with the phone number [redacted]0 has been compromised. The hacker changed the phone number to an overseas one ending in 03. I'm receiving codes in Korean from Facebook, but they are not working. I created a new account yesterday to retrieve my photos, but now the new account, Lisa Pitt [redacted]0, has been locked by Facebook. There are now two inaccessible accounts. The hacker added a red picture with a dragon-like symbol on the account Lisa Jane Pitt. I need urgent assistance to sort out this issue as it is a violation of privacy. I've contacted [redacted] multiple times but received no response. Please help, and kindly reply in English. Thank you, Lisa.
Reported by GetHuman1273704 on السبت ٦ أكتوبر ٢٠١٨ ١٣:٥٧
My personal Facebook account was mistakenly disabled by Facebook. Facebook means everything to me, and I have made numerous attempts to resolve this issue to no avail. This is my final complaint; if my account is not reinstated, I will be devastated. I am extremely worried about this situation and would appreciate it if it could be resolved promptly. Thank you. My Facebook email is [redacted] and my phone number is [redacted].
Reported by GetHuman-jgtvarsh on السبت ٦ أكتوبر ٢٠١٨ ١٥:٠١
I have lost access to my Facebook account after losing my phone. Unfortunately, I cannot access the email associated with the account since I only created it for Facebook and used a different name, "Vanesa Alvarado," instead of my real name, which is Aeleeny Castellanos. I need help to recover my account to retrieve all the photos I had posted. I've attempted to recover the email [redacted] linked to my account, but I have been unsuccessful in resetting the password. Whenever I try to add another email for recovery, I do not receive any codes or emails. My phone number is [redacted]. I believe I can verify my identity through friends and family members on my Facebook account.
Reported by GetHuman-santicar on السبت ٦ أكتوبر ٢٠١٨ ١٥:٢٨