Hi my name isMichael and my account has been hacked by a person from the Phillipines, w...
GetHuman-masdunn's customer service issue with Facebook from October 2018
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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-masdunn will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-masdunn can let us know if they help or not.
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Before contacting them, items GetHuman-masdunn may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-masdunn's own words
Hi my name isMichael and my account has been hacked by a person from the Phillipines, who is extorting me for money. He has sent me screenshot of my ex wife , son , brother and his wife . So he is in my account with devastating results for me. PLEASE PLEASE PLEASE, HELP ME !!!!!!!!!’nme .He threatens to upload material of a sexual nature to my family and all my friends ***I can tell you l am quite suicidal about this as I feel l would die of embarrassment, to all my family and friends. Please look at my account and close it and block any chance of this person accessing my family and friends. PLEASE PLEASE CONTACT ME TO TELL ME THAT YOU CARE ENOUGH TO HELP ME TO STAY ALIVE. My email to contact me is *****@***.com I need your help *My mobile number is************ in Australia if you want to talk to me and help me, l am so scared of what is going to happen that l can’t control, but you guys can save me if you care My account is under Michael Andrew Dunn , Address in Melbourne Australia is ** James Avenue Aspendale, , but l don’t live there as l am separated from my wife and children, I live on my own now, that’s why I am on the edge,
GetHuman-masdunn did not yet indicate what Facebook should do to make this right.
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