I have not been able to access my account for * days now

GetHuman-brandyrb's customer service issue with Facebook from September 2018

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The issue in GetHuman-brandyrb's own words
I was trying to change my password they are trying to send a sms code to me and it is not the right phone * ... I received a message saying some one trying to access my face book so I decided to change my password well the verification I had to go through would not work due to the fact the sms code would not go through I would like my facebook page back because there are alot of contacts and things I don not want to lose . I have tried multiple time but it keeps telling me i have tried to many times *Can u please help me recover my page I do not want make a new account.*Thank you *Brandy Barsell (Robbins)
My phone number on facebook is an old * I had not changed it so they are sending the code to the wrong *
I want to access my account I do not want to have to make a new one
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Facebook

Facebook
Customer service issue
Reported by GetHuman-brandyrb
Sep 29th, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 158586 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-brandyrb started working on this issue
Sep 29th, 2018 12:34pm
GetHuman-brandyrb indicated the issue is not fixed yet.
Sep 30th, 2018 3:21pm
GetHuman-brandyrb indicated the issue is not fixed yet.
Sep 30th, 2018 3:25pm
GetHuman-brandyrb indicated the issue is not fixed yet.
Sep 30th, 2018 3:25pm
GetHuman-brandyrb indicated the issue is not fixed yet.
Sep 30th, 2018 3:25pm
GetHuman-brandyrb indicated the issue is not fixed yet.
Sep 30th, 2018 3:25pm
GetHuman-brandyrb indicated the issue is not fixed yet.
Sep 30th, 2018 3:26pm

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