When I went to check my Facebook on my phone it had said session log out . I NEVER log...

GetHuman-lawsonem's customer service issue with Facebook from September 2018

156359 similar
1 following
Help with my Facebook issue
First: share to improve GetHuman-lawsonem's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lawsonem's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lawsonem will want to follow the link below to head to their help center. We will check on GetHuman-lawsonem later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-lawsonem may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-lawsonem's own words
When I went to check my Facebook on my phone it had said session log out . I NEVER log out. I try to log in using my phone number which I have used for years now even when I have gotten a new phone it has worked. Now it’s saying they have no access with that number which is bs because my email has been gone for * yrs and have been using my number. I just lost my cousin and that Facebook is all I have left why don’t you guys have a better way of being able to get back into your account. I have had it for * year now your telling me I have to start over ?? Nope you need fix this please help me get back into my account I can give any info u need but please help I’m so upset right now I wanna scream .
GetHuman-lawsonem did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-lawsonem fixed the problem
We are waiting for GetHuman-lawsonem to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-lawsonem fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-lawsonem
Sep 28th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 156359 others
1 customer following this
Follow this issue to see how it gets fixed
GetHuman-lawsonem started working on this issue
Sep 28th 12:30pm