When I went to check my Facebook on my phone it had said session log out . I NEVER log...

GetHuman-lawsonem's customer service issue with Facebook from September 2018

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The issue in GetHuman-lawsonem's own words
When I went to check my Facebook on my phone it had said session log out . I NEVER log out. I try to log in using my phone number which I have used for years now even when I have gotten a new phone it has worked. Now it’s saying they have no access with that number which is bs because my email has been gone for * yrs and have been using my number. I just lost my cousin and that Facebook is all I have left why don’t you guys have a better way of being able to get back into your account. I have had it for * year now your telling me I have to start over ?? Nope you need fix this please help me get back into my account I can give any info u need but please help I’m so upset right now I wanna scream .
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Customer service issue
Reported by GetHuman-lawsonem
Sep 28th, 2018 - 20d ago
I have an issue with Facebook too
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Seen by 6 customers so far
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GetHuman-lawsonem started working on this issue
Sep 28th 12:30pm