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When I try to log into my account it says my password is wrong. I have sent pictures li...

GetHuman-mrsstoke's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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GetHuman-mrsstoke's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mrsstoke will want to follow the link below to head to their help center. We will check on GetHuman-mrsstoke later to make sure it's all set or try to help escalate.
Facebook Help Center
Before contacting them, items GetHuman-mrsstoke may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mrsstoke's own words
When I try to log into my account it says my password is wrong. I have sent pictures like it said to do with me holding up a handwritten number Facebook help center gave me, I followed the instructions correctly and all and yet I still haven't heard anything back yet. The email associated with my account is not an updated one so I no longer have access to it. I even wrote them my new email but still no response. I've had this account since **** my kids pictures from when they baby's are on this account as well as my child that is now deceased so as u can see I need to have my Facebook. I don't know what else to do here. I have tried everything. Please help me with this issue. I'm not sure why this happened. I erased my Facebook app then redownloaded it and when I tried to log in this happened. I was just on my Facebook last week and now I can't get on or anything. My ID was stolen so they said send a picture of yourself to us with a specific number in which they provided and I did that and gave them my new email and like I said I have heard nothing yet. It's been days now.
GetHuman-mrsstoke did not yet indicate what Facebook should do to make this right.
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I was logged out of Facebook and when logging back in it sent a password was sent...Facebook is trying to say that I am not who I say I am and I sent in ** pictures...I have two step login on my facebook account. When i go to log in it says they se...I have log out and when I log in I could not get into my Account and when Faceboo...My account was disabled and I sent my picture - when trying to Log in - burden wa...I’ve been trying to log back in Facebook. I have sent * pictures of my drivers li...I’m trying to log in my Facebook accounts but the password is not working and I c...I have sent in a picture of myself and it is saying that I can not log into my ac...I can't log in my Facebook. Or,messenger it says I am putting the wrong password...It keeps saying it's the wrong p***word - when trying to Log into my facebook - I...
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Facebook

Customer service issue
Reported by GetHuman-mrsstoke
Sep 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 153053 others
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Timeline
GetHuman-mrsstoke started working on this issue
Sep 25th, 2018 7:02pm
Sep 25th, 2018 7:03pm
Sep 25th, 2018 7:03pm
  1. Company Contact Info › 
  2. Facebook › 
  3. Customer issues › 
  4. When I try to log into my account it...