When I try to log into my account it says my password is wrong. I have sent pictures li...

GetHuman-mrsstoke's customer service issue with Facebook from September 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mrsstoke's own words
When I try to log into my account it says my password is wrong. I have sent pictures like it said to do with me holding up a handwritten number Facebook help center gave me, I followed the instructions correctly and all and yet I still haven't heard anything back yet. The email associated with my account is not an updated one so I no longer have access to it. I even wrote them my new email but still no response. I've had this account since **** my kids pictures from when they baby's are on this account as well as my child that is now deceased so as u can see I need to have my Facebook. I don't know what else to do here. I have tried everything. Please help me with this issue. I'm not sure why this happened. I erased my Facebook app then redownloaded it and when I tried to log in this happened. I was just on my Facebook last week and now I can't get on or anything. My ID was stolen so they said send a picture of yourself to us with a specific number in which they provided and I did that and gave them my new email and like I said I have heard nothing yet. It's been days now.
GetHuman-mrsstoke did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-mrsstoke
Sep 25th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-mrsstoke started working on this issue
Sep 25th, 2018 7:02pm