When I try to log into my account it says my password is wrong. I have sent pictures li...

GetHuman-mrsstoke's customer service issue with Facebook from September 2018

2 views | 153053 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-mrsstoke's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mrsstoke's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mrsstoke will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mrsstoke can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-mrsstoke may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mrsstoke's own words
When I try to log into my account it says my password is wrong. I have sent pictures like it said to do with me holding up a handwritten number Facebook help center gave me, I followed the instructions correctly and all and yet I still haven't heard anything back yet. The email associated with my account is not an updated one so I no longer have access to it. I even wrote them my new email but still no response. I've had this account since **** my kids pictures from when they baby's are on this account as well as my child that is now deceased so as u can see I need to have my Facebook. I don't know what else to do here. I have tried everything. Please help me with this issue. I'm not sure why this happened. I erased my Facebook app then redownloaded it and when I tried to log in this happened. I was just on my Facebook last week and now I can't get on or anything. My ID was stolen so they said send a picture of yourself to us with a specific number in which they provided and I did that and gave them my new email and like I said I have heard nothing yet. It's been days now.

GetHuman-mrsstoke did not yet indicate what Facebook should do to make this right.

How GetHuman-mrsstoke fixed the problem

We are waiting for GetHuman-mrsstoke to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mrsstoke fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-mrsstoke
Sep 25th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 153053 others
0 customers following this

Timeline

GetHuman-mrsstoke started working on this issue
Sep 25th, 2018 7:02pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians