When I try to log into my account it says my password is wrong. I have sent pictures li...

GetHuman-mrsstoke's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mrsstoke will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mrsstoke can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mrsstoke's own words
When I try to log into my account it says my password is wrong. I have sent pictures like it said to do with me holding up a handwritten number Facebook help center gave me, I followed the instructions correctly and all and yet I still haven't heard anything back yet. The email associated with my account is not an updated one so I no longer have access to it. I even wrote them my new email but still no response. I've had this account since **** my kids pictures from when they baby's are on this account as well as my child that is now deceased so as u can see I need to have my Facebook. I don't know what else to do here. I have tried everything. Please help me with this issue. I'm not sure why this happened. I erased my Facebook app then redownloaded it and when I tried to log in this happened. I was just on my Facebook last week and now I can't get on or anything. My ID was stolen so they said send a picture of yourself to us with a specific number in which they provided and I did that and gave them my new email and like I said I have heard nothing yet. It's been days now.

GetHuman-mrsstoke did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-mrsstoke
Sep 25th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 153053 others
0 customers following this


GetHuman-mrsstoke started working on this issue
Sep 25th, 2018 7:02pm