Dear Facebook,**Your AI is OUT OF CONTROL!!! If it’s not your AI, but an actual human...
GetHuman-patsrule's customer service issue with Facebook from September 2018
Help with my Facebook issue
First: share to improve GetHuman-patsrule's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-patsrule's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-patsrule will want to follow the link below to head to their help center. We will check on GetHuman-patsrule later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-patsrule may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-patsrule's own words
Dear Facebook,**Your AI is OUT OF CONTROL!!! If it’s not your AI, but an actual human being, then your humans need training, QUICK!!!**I received notice today of a **hour ban on commenting on posts. One of the examples given was a post referencing Senator Coons. That would be, SENATOR CHRIS COONS. That’s his name!! NAME!! Not my fault that’s his NAME!! Yes. It COULD BE a hate term, but in this case, it is his NAME!! NAME!!**This is not even close to being hate speech, which was your AI reason given for the ban!! I brought this up the last time this happened, and, of course, received no response from Facebook!! I DESPISE the accusation that this is hate speech, intended or not!!!**I look forward to a quick, and RIGHTFUL resolution to this NON issue!! You really can’t be taken serious with responses like this to the most mundane of posts! THIS IS NOT A GOOD LOOK FOR YOU!!**Again, an acknowledgement would be appreciated.
GetHuman-patsrule did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-patsrule fixed the problem
We are waiting for GetHuman-patsrule to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.