Dear Facebook,**Your AI is OUT OF CONTROL!!! If it’s not your AI, but an actual human...

GetHuman-patsrule's customer service issue with Facebook from September 2018

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The issue in GetHuman-patsrule's own words
Dear Facebook,**Your AI is OUT OF CONTROL!!! If it’s not your AI, but an actual human being, then your humans need training, QUICK!!!**I received notice today of a **hour ban on commenting on posts. One of the examples given was a post referencing Senator Coons. That would be, SENATOR CHRIS COONS. That’s his name!! NAME!! Not my fault that’s his NAME!! Yes. It COULD BE a hate term, but in this case, it is his NAME!! NAME!!**This is not even close to being hate speech, which was your AI reason given for the ban!! I brought this up the last time this happened, and, of course, received no response from Facebook!! I DESPISE the accusation that this is hate speech, intended or not!!!**I look forward to a quick, and RIGHTFUL resolution to this NON issue!! You really can’t be taken serious with responses like this to the most mundane of posts! THIS IS NOT A GOOD LOOK FOR YOU!!**Again, an acknowledgement would be appreciated.
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Customer service issue
Reported by GetHuman-patsrule
Sep 25th, 2018 - 2 mons ago
I have an issue with Facebook too
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GetHuman-patsrule started working on this issue
Sep 25th 6:49pm