All I did was locked out my Facebook account I logged back in and Facebook asked me to...

GetHuman-shayonga's customer service issue with Facebook from September 2018

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The issue in GetHuman-shayonga's own words
All I did was locked out my Facebook account I logged back in and Facebook asked me to identify my name not knowing why they were asking me that but then they asked me to send three documents I wasn't sure what they were asking so I click on the question what type of documents Facebook are asking for that link didn't work so I just pressed any pictures and sent them to see if I can just get back into my account now they're saying there going over the documents and will get back with me well I need my account back ASAP I don't know why they would ask me that but my Facebook name is CaramelKisses gaines and I really need my account back everything is in there photos I linked to my games this is ridiculous.... now that I know what they're asking for after the fact if I just need to send an ID social or something but I'm still not sure if this a hack I don't know if I want to send my personal information like that to Facebook you can't talk to no support team on the phone to make sure it's Facebook that's doing that I need help I need my account back ASAP
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Customer service issue
Reported by GetHuman-shayonga
Sep 24th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
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GetHuman-shayonga started working on this issue
Sep 24th, 2018 2:26pm