Hello Facebook*Can you help recover my account. I had been logged into my account on a...

GetHuman1189764's customer service issue with Facebook from September 2018

5 views | 151422 similar | 0 following
Help with my Facebook issue
GetHuman1189764's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1189764 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1189764 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman1189764's own words
Hello Facebook*Can you help recover my account. I had been logged into my account on a laptop which since has broken. I then tried logging into via a mobile, which at first was successful. I then created a second account on behalf of Dotty Brown, a family member, using my email address. It was at this point I was unable to access my own account. When trying to log into my account, Georgia Brown, the system would not allow it and eventually only gave me the option to start a new account. As you can imagine I lost many photos, most of which were private and not backed up elsewhere. I am desperate to gain access and retrieve these memories. *I have since started a new account, however would be very grateful if I could gain access to my original account of Georgia Brown, which dates back over a good few years. *Thank you for your time. *Georgia

GetHuman1189764 did not yet indicate what Facebook should do to make this right.

How GetHuman1189764 fixed the problem

We are waiting for GetHuman1189764 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1189764 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1189764
Sep 24th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 151422 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1189764 started working on this issue
Sep 24th, 2018 6:41am
GetHuman1189764 shared this issue with friends on Facebook
Sep 24th, 2018 6:43am
GetHuman1189764 shared this issue with friends on Facebook
Sep 24th, 2018 6:43am

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies