I got a notification from FB that I should change my password because an IP address had...

GetHuman1188602's customer service issue with Facebook from September 2018

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The issue in GetHuman1188602's own words
I got a notification from FB that I should change my password because an IP address had logged in from somewhere else so I did. My boyfriend, Shawn Pryor, uses my phone to log into his account also. Switching between accounts I got logged out and can't get back in. I think I made the password Gummybear*, Gummybear**** or Gummybear**. Trying to reset it doesn't work and the email I signed up with, purplekhroinc@yahoo I can't access. I'm sure I put tiffanyseeney@gmail and tifflove***@gmail as recovery emails but those options don't work. I really don't want to make a new page. Please help me regain access. Also Shawn is locked out of his accounts Bear Blue and Bear Locc. He keeps making pages because he keeps loosing access.
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Customer service issue
Reported by GetHuman1188602
Sep 23rd, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
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Email on Account
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Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1188602 started working on this issue
Sep 23rd 9:37pm
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Sep 23rd 9:40pm