My school business page for our special needs cheer team has been hacked. They keep pos...

GetHuman-burnsgh's customer service issue with Facebook from September 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-burnsgh's own words
My school business page for our special needs cheer team has been hacked. They keep posting a photo of a truck for sale. It happened Thursday. I removed the photo. Even after removing the photo early in the morning, clear into the evening I was receiving messages. In Spanish no less. Friday I checked my bank account and multiple purchases were made through facebook. I have shut down that account. Today the photo was reposted. Each time it says it is posted by myself. Clearly it is not. So I am unable to report the photo because it looks as if it is mine. This same photo was posted on my business page for hair styling on Thursday. It is also getting shared, as the truck is cheap. Even if I delete it, it is circulating and all messages are coming to me. There is an email address attached to the photo. I contact this "person" she claimed it was a glitch. I think she is lying to me. This needs to stop. I don't want to have to shut down all accounts. Please help me.
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Customer service issue
Reported by GetHuman-burnsgh
Sep 22nd, 2018 - 3 mons ago
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
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GetHuman-burnsgh started working on this issue
Sep 22nd 3:56pm