Hello. My name is Caustin Sutton and I am the Social Media Director for Banton Media, a...

GetHuman1183130's customer service issue with Facebook from September 2018

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The issue in GetHuman1183130's own words
Hello. My name is Caustin Sutton and I am the Social Media Director for Banton Media, a marketing firm based out of Myrtle Beach, South Carolina. **Yesterday afternoon one of my clients called requesting that I add some admins and editors from their business to their business page on Facebook, but when I go to 'settings' then 'page roles', instead of profile pictures being next to the user's name and page role, there is a shield with a star inside of it. **Under 'Assign A New Page Role', it says "Enter email or business user's name", but when I try and do that...nothing. I've gone through this process numerous times and have never had any issue until now. Please help and if there's a way I can know what updates and changes you make to Facebook business pages please let me know.**Thanks
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Facebook

Customer service issue
Reported by GetHuman1183130
Sep 22nd, 2018 - 6 mons ago
I have an issue with Facebook too
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GetHuman1183130 started working on this issue
Sep 22nd, 2018 1:43pm