Hiya, I have had a Facebook account for many years, when my email address became defunc...

GetHuman1176033's customer service issue with Facebook from September 2018

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GetHuman1176033's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1176033 will want to follow the link below to head to their help center. We will check on GetHuman1176033 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1176033's own words
Hiya, I have had a Facebook account for many years, when my email address became defunct I didn't want to rock the boat. So now I am locked out of my account and Facebook have found a hacked account of me & put me & put me on that!! I want My account back!! My name is Rosemary Robinson from Stevenage herts. My defunct email address is *****@***.com. I am now using *****@***.com. My DOB is ** ** ****. PHONE number ***********. I hope you can get me back to my account I don't know what other info to give you? I would give you a screen shot of my one & one of the hacked one, but I don't think I can do that on here.*Many thanks, I hope to hear from you soon*Rosemary Robinson
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Facebook

Customer service issue
Reported by GetHuman1176033
Sep 21st, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
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GetHuman1176033 started working on this issue
Sep 21st, 2018 3:00pm