I recieved a message informing my about a hacker. I wasn't for sure if it contained a v...

GetHuman1175689's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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GetHuman1175689's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1175689 will want to follow the link below to head to their help center. We will check on GetHuman1175689 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1175689 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1175689's own words
I recieved a message informing my about a hacker. I wasn't for sure if it contained a virus so I didn't follow the instructions. I thought it would be best to contact someone instead. I would appreciate it if someone would tell me what to do with the message that came through messenger about a facebook user. I made a copy of it using my galazy note * copy text only here it is My cousin sent me *this...please tell all the *contacts in your *messenger list not to *accept anything from *Lucia Hernandez *(Luciana). She has a *picture of her sitting by *the water)She is a *hacker and has the *system connected to *your messanger *account. If one of your *contacts accepts it, you *will also be hacked, so *make sure that all your *friends know it. Thanks. *Forwarded as received. *Hold your finger down *on the message. At the *bottom in the middle it *will say forward. Hit that *then click on the names **nf tania in valor lift and
GetHuman1175689 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1175689
Sep 21st, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 148847 others
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Timeline
GetHuman1175689 started working on this issue
Sep 21st, 2018 2:06pm