Someone hacked my page * months ago, and I have been trying to access my account but th...

GetHuman-jahrell's customer service issue with Facebook from September 2018

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The issue in GetHuman-jahrell's own words
Someone hacked my page * months ago, and I have been trying to access my account but they have managed to update my password and email address. Although my email login is the same, the email used for receiving the password change verification has been switched to an unknown email address ending in .info. Considering the fact that my Facebook friends are predominately family members and classmates, I have been told that inappropriate context and images have been uploaded on the account and therefore, I am requesting that you either close the page, or allow me to retain access to it, so that I may make the necessary modifications to secure it.*My login (email address) is *****@***.com**Please get back to me at your earliest convenience to rectify the issue.**Thank You,**Jahrell Joseph
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Customer service issue
Reported by GetHuman-jahrell
Sep 20th, 2018 - 6 mons ago
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GetHuman-jahrell started working on this issue
Sep 20th, 2018 8:47pm