Please help me get my Instagram account back.**I was on Instagram this morning and rece...

GetHuman-sueacook's customer service issue with Facebook from September 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sueacook's own words
Please help me get my Instagram account back.**I was on Instagram this morning and received an aol email stating that my account had been accessed from Russia and I needed to*click on a link to change my password. When I clicked on the link it said link invalid*I went to my instagram account and changed my password.*When I logged on - my username (susanacook****) was the same but a new account had been created with absolutely none of my years of content.*Please let me know how this happened and how I can get my original information back.**Please call me at (***) ***-******My instagram account is and was : susanacook**** and the email associated with my account is *****@***.com**Thanks!
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Customer service issue
Reported by GetHuman-sueacook
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 147407 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-sueacook started working on this issue
Sep 20th, 2018 11:23am
GetHuman-sueacook indicated the issue is not fixed yet.
Sep 21st, 2018 12:57pm