My sis in law was looking my face book up and came across a facebook with my pics and m...

GetHuman1169117's customer service issue with Facebook from September 2018

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GetHuman1169117's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1169117 will want to follow the link below to head to their help center. We will check on GetHuman1169117 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1169117 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1169117's own words
My sis in law was looking my face book up and came across a facebook with my pics and my kids pics on it it has everything I posted I believe he hacked my Facebook and my email when I tried to get in to my email he blocked it I want this facebook taken down now it has my son's pics on it and he is using my email address and pic of me and my kids the only thing he changed on the facebook it the profile pic and the name his name he is using moustafa Ali and my email on the facebook is T*****@***.com y'all need to take that facebook down and my other two old face books I am scared for my self and my kids I have no idea who this person is or how long they have been using my facebook like this and they have no right plz do something I don't no who this person is
GetHuman1169117 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1169117
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 147002 others
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GetHuman1169117 started working on this issue
Sep 20th, 2018 1:40am