I changed from AT&T to Consuner Cellular to save $** month. But when I transferred ove...

GetHuman-sltrautm's customer service issue with Facebook from September 2018

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The issue in GetHuman-sltrautm's own words
I changed from AT&T to Consuner Cellular to save $** month. But when I transferred over to a new phone, iPhone SE everything except my FB Profile and Messenger. I was told to created a new account. I thought all of my photos and profile info etc was lost. So I created a new account using my email address and phone number. But my former iPhone * still had my original FB Profile with all my pics, wall, Messenger! I was thrilled! I want that to be my FB account, not the new one I had reluctantly created. But when I tried I was told that me email address and phone number was already in use. I wanted delete the newest one and make the former one my FB account. I didn't want to full with it in fear with losing my former account. That's where I'm stuck now. my email address is *****@***.com*(***) ***-****

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Facebook

Customer service issue
Reported by GetHuman-sltrautm
Sep 15th, 2018 - 4 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 140974 others
0 customers following this

Timeline

GetHuman-sltrautm started working on this issue
Sep 15th, 2018 1:12am