Facebook Customer Service Issues

Estou tentando promover o meu site, mas estou com dificuldades para compartilhar uma postagem na página. Recebo duas mensagens de aviso. O primeiro aviso informa que a mensagem foi considerada abusiva por outras pessoas e pede para avisar se for um engano. O segundo aviso diz que o link do site foi considerado inseguro pelos sistemas de segurança do Facebook. Já removi o link, mas ainda continuo com o bloqueio. Além disso, estou enfrentando um problema semelhante no Instagram, onde não consigo realizar marcações nas imagens e comentários. Tentei seguir todas as orientações da documentação e fóruns de ajuda, mas os bloqueios persistem. Estou frustrado e preciso urgentemente de uma solução.

Dear Face Book, I need to address the issue of my husband's business email being disabled. He is an 81-year-old self-employed CPA in Gaffney, SC for over 50 years. His FB account, under the name Bob Mardis, is linked to an old Bell South email that was closed years ago. Despite multiple attempts, we cannot update it to his current Charter email ([redacted]) due to it being disabled by FB after a hacking incident. We have received notifications about a fake account using his email, but we demand an explanation for why we are unable to reclaim his legitimate email. The account "Bobby T Mardis" was compromised, but my husband, whose legal name is Bob Mardis, should be able to use his Charter email with his FB. Please address this promptly.

Hello, I am an employee at the Hickam Passenger Terminal, and we utilize a Facebook page to share our flight schedules and communicate essential information with our passengers. Unfortunately, Facebook has now implemented a two-step authentication process, requiring users to enter a pin each time they log in. This has caused significant challenges for us as multiple users access the page from different devices to monitor updates regularly. As part of the U.S. Air Force, our Facebook page is crucial for disseminating daily information to our passengers. I have spoken with colleagues at other Passenger Terminals who are also encountering the same login difficulties due to this security feature. We are seeking guidance on how to streamline this process and address our ongoing issues. Any assistance in resolving this matter would be greatly appreciated. Thank you for your support.

Hello, my name is Mariam Calderon. I currently reside in the United States and have been receiving threats from a woman named Milena Porras in Costa Rica. Not only does she have a Facebook account, but she has also created multiple other pages using my name to threaten me. I want to clarify that I have not threatened this person, and the issue I am facing with my husband has no connection to her. Milena continues to harass me daily. I am at a loss on how to handle this situation because blocking her only results in her creating new accounts to reach me on Messenger. Unfortunately, my husband supports her and even insults me. I simply want her to stay away from me. In addition to identifying me, she also has my address. If there is a way for me to provide proof, like screenshots of her messages, please advise. Thank you, M.C.

I am unable to access my FACEBOOK account. It is requesting a 6-digit code for login, but the phone number linked to my account is disconnected. I have provided my email [redacted] for contact. My name is Michael Ted Adkins, and I have campaign photos for Ted Adkins for Ward 1 on my account. My website is www.tedadkins.com. The phone number associated with the account is [redacted]. I require assistance in accessing my account. I am puzzled why it is recognizing this as a new domain when I have been logging in from my phone and computer regularly.

I recently closed my account and was alarmed to find that it was still accessible under a different name, belonging to an Asian individual. After successfully changing the password, I received an SMS from Facebook confirming the change. I'm planning to open a new account soon but I'm worried about the security breach. Any guidance on how to handle this would be greatly appreciated. Thanks.

I am having trouble accessing my Facebook account. The email and phone numbers linked to my account are no longer in use. Despite using my usual password, "craigcurtiswells," it is not being recognized, leading me to believe my account has been compromised. I am unsure how to begin the account recovery process. Kindly contact me through my new email address promptly.

My phone recently logged me out of all my apps. I successfully relogged into all except Facebook and Messenger. After entering my credentials, I am not receiving the second security code either via SMS or email. I have submitted two requests with the required information to the help center but have not received any replies yet. It's frustrating because I am unable to access my accounts where I have items for sale. The email I provided is also linked to my Facebook account for contact purposes. Thank you.

I appreciate the opportunity to address the issue regarding the verification of Momodou Bah living in Brikama, The Gambia, West Africa. Facebook is encountering a security matter with an 18-year-old mentee from The Gambia, prompting repeated photo verification requests. I wish to highlight the challenges faced by individuals in The Gambia due to the lack of street numbers, making ID verification burdensome. This issue extends to other online platforms like Amazon and Alibaba. I urge Facebook to review my communication with Momodou Bah (Lama), my mentee, who I am teaching web design to help him establish a sustainable income locally. The website we are collaboratively working on reflects our goals. Momodou Bah has shown progress in his studies, and together we have navigated banking and postal services in The Gambia and Australia to enhance his life prospects. I appeal to Facebook to consider Momodou Bah's circumstances and the hardships he endures, despite not being a refugee but a citizen facing severe resource constraints in a crowded suburb. Kindly examine his details shared in our communication for verification purposes. Your attention to this case is crucial as Momodou Bah supports his siblings, especially during the challenging wet season in The Gambia. Thank you for prioritizing global security measures despite the vast user base. I trust in Facebook's assistance to expedite the resolution for Momodou Bah so we can continue our educational journey. Thank you, Maria Altmann.

Hello, I am Obey Gbemisola Esther, the administrator of fab_et_vogue where I sell shoes, bags, and dresses for men and women. My Facebook advertising account is currently disabled for not complying with their policies. I reached out to Facebook support when I first received a notification that my post was not boosted due to policy violations. I plan to create a new business page specifically for shoes to avoid any further issues. I assure Facebook that I will strictly adhere to their policies moving forward. This business is my sole source of joy, and I kindly request for my ad account to be reactivated. I appreciate Facebook's assistance in resolving this matter. Thank you.Obey Gbemisola

My account has been stolen. The email, password, and phone number have been changed. I've tried various ways to resolve this but haven't received any help. My account is still active; only the profile picture remains the same. I vaguely remember my last login date. I've even sent personal details like my passport but to no avail. I asked for help from a friend via their profile, but the thief blocked my friend and replied to my email. This occurred a while ago, and I almost gave up on retrieving my account. However, seeing your website has given me hope. Please help me resolve this issue. Thank you.

I have reported a profile for hate speech and derogatory language on a video feed. Although I am unable to view the person's timeline as I don't know them, I have captured photos of the offensive comments posted. The comments normalize abusive relationships, which can be harmful to many. The individual expresses misogynistic views, belittles women, and promotes divisive rhetoric claiming men are superior. Furthermore, he advocates for separating single mothers from their children, suggesting adoption instead. I am eager to share the evidence of his hurtful comments promptly to prevent the spread of such harmful hate speech.

My Facebook account, "berayved immortality," has been affected, possibly deleted or hacked due to reports from my ex and her friends. Despite trying to upload my ID and a picture for verification, I received an error as the email is linked to a deactivated account. I have lost access to precious pictures and memories, important for legal purposes. I am unable to log in to my old Yahoo email linked to the account. I request assistance in reactivating my account, securing it, and changing the name to avoid unwanted involvement. Please contact me at ([redacted]) for further communication.

Hello, I am a new Facebook user and recently registered an account. After completing the registration process, when I attempted to log in for the first time, the system prompted me to submit a photo and then disabled my account. I have tried reaching out through the official website for help, but have not received a response yet. Unfortunately, when I tried to create another account, I encountered the same issue of being asked to submit a photo, leading me to fear that the account might be disabled again. I suspect that the system is requesting to verify my identity due to the use of a proxy while I am in China and relying on a VPN app to access the internet. My new account's ID is under the email address [redacted] I would appreciate any guidance on how to resolve this matter. Thank you!

Hello, I'm Gloria E. (a.k.a Agoyingyang A. El-Bey). I recently spoke with a representative at Facebook Security on 1[redacted], who alerted me that my account had been hacked by individuals in Texas, New Jersey, and New Mexico. I mistakenly shared my email address, [redacted], with two individuals named BenJamin Smith and Jayson Smith. BenJamin Smith, from New York, and Jayson Smith, who wears a military uniform, are the individuals involved. BenJamin suggested I download Telegram, which I did, and Jayson asked me to purchase play cards but I did not provide the numbers on the back. Realizing my error, I uninstalled Telegram the following day. Ben repeatedly asked for money, which I did not provide. While I had a casual friendship with Jayson, Ben wanted a more serious relationship. I urge you to investigate these individuals promptly and can be reached at my cell at [redacted]. Thank you.

I am currently experiencing significant issues with another member. When attempting to remove someone from my block list, I inadvertently unlocked them and now urgently need to block them again, as law enforcement has been informed of the situation. This individual has made severe threats towards my life, my partner's sister, and has wished harm upon them. Despite blocking her multiple times on Facebook, she continuously creates new accounts, with the latest one using a fake name. Law enforcement is involved due to the harassment, threats, and false information being spread. I am reaching out for assistance as this situation has become unbearable. Not only is she harassing me, but she has also posted distressing videos of self-harm that I believe should have been removed immediately. The person in question who I am requesting to be blocked goes by the name Charlie Brown from the UK. The individual has two friends on the account with no profile picture and has been actively engaging in negative behavior on both my and my boyfriend's posts. Thank you for your attention to this matter. Caitlin B.

I have been in contact with someone for a few months, but they suddenly blocked me as they could not verify themselves. Then, another person claiming to be their friend added me, and after I accepted, the same verification issue arose. I am unsure if the original person, Helena Rose Martins, was hacked. I need clarity on the identity of the person I have been conversing with.

I need assistance. As an adoptive mother, the biological mother is causing my sons distress by posting photos on Facebook. I have blocked her, but my sons still check her profile through friends. My oldest even had a friend message her, causing more upset. I reported this multiple times to Facebook with ticket #[redacted][redacted], and they removed the content, but she reposts it relentlessly. It has happened four times in one week. I am reaching out directly for help to bring my boys peace of mind. As she has no legal rights to the boys and I am their legal mother, I am requesting her account be removed. Thank you. -Kate B.

I need help recovering my account. Recently, I had a concerning interaction with an associate claiming I had won a "winning grant." She requested fees for me to receive the prize. Feeling uneasy, I decided to decline and delete the email she added to my Facebook page without my knowledge. Immediately after, my account started acting strangely, prompting me to verify my identity multiple times. Eventually, my account was deleted, and my email became unlinked after 10 years of use. This is distressing as I have international family, friends, and business contacts on my profile. Is there a way to recover everything? My email is [redacted] Additionally, I am unable to access Messenger as it requests a valid Facebook email for login.

I recently accepted a friend request from an Alex helmet. After accepting, we chatted on WhatsApp or Hangout. He claimed to be a soldier in Afghanistan. However, when I doubted his authenticity, he demanded $10,[redacted] and threatened to post fake pictures of me online. He then hijacked my account, making it impossible to block him. I reached out to the local police, who advised deleting my account, though it won't be fully removed until September 27. I am concerned about him potentially targeting other victims.