Dear Team*Need your help and feedback urgent as my facebook account stolen in the name...

GetHuman-fikry_'s customer service issue with Facebook from September 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-fikry_ will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-fikry_ can let us know if they help or not.
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Before contacting them, items GetHuman-fikry_ may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-fikry_'s own words
Dear Team*Need your help and feedback urgent as my facebook account stolen in the name of *Ahmed Fikry ELAshry*And the hacker changed the name to*Abdo Mokhtar*And the hacker changed the facebook password and mail password for*Fikry* *****@***.com*as i can not access this mail any more .*If you want to confirm you can check with my friends on facebook specially *Mohamed elashri Brother*Marwa ashry Sister*Asma ahmed Wife*Ahmed Maher. Friend*I want you to send the reset code to *My mobile number as it is still connected to*To my account ************** *egyptian mobile number*Or you can send it to my friends listed above*Or you can send it to my new email*F*****@***.com*Respective support is highly appreciated.*Kindly note that this hacker is using my account for selling items on facebook which may cause legal problems.**Regards,

GetHuman-fikry_ did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-fikry_
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 140664 others
0 customers following this


GetHuman-fikry_ started working on this issue
Sep 14th, 2018 6:49pm

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