Friends deleted by hackers

GetHuman1124249's customer service issue with Facebook from September 2018

4 views | 137808 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1124249 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1124249 can let us know if they help or not.
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The issue in GetHuman1124249's own words
On July ******* suddenly I had “friends” I didn't know and all of my friends were deleted ... As of July **, all of my *** Plus friends were deleted by hackers. I have recovered my account, most of my photos, and sent new friend requests, which many friends ignored thinking it was a hack because they were already my friends....can my friend list be reset to an earlier time?? How can I recover my friends. I want Facebook to set my page back to where it was before July ** or at the least recover my friend list
I can't talk to anyone personally at Facebook to solve a problem I did not cause
Going back using their cloud backup storage to reset my facebook page to a time before the hack...say July * or thereabouts
Many years, consequently I had many friends from various stages of my life and interests. I did not maintain a backup list of these contacts because it never occurred to me that I could be cut off from all my social connections overnight. I trusted Facebook.
Sent feedback complaints, described problem when recovering my account. Many of my photos and timeline info magically reappeared yesterday but not my missing friends...consequently my newsfeed isn't great because I am no longer seeing posts of more than a hundred musician dips and old friends...most of whom will not friend me again because they are suspicious of a request when they were already my friend
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Facebook

Facebook
Customer service issue
Reported by GetHuman1124249
Sep 12th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 137808 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1124249 started working on this issue
Sep 12th, 2018 1:09pm
GetHuman1124249 indicated the issue is not fixed yet.
Sep 12th, 2018 1:09pm
GetHuman1124249 indicated the issue is not fixed yet.
Sep 12th, 2018 1:16pm
GetHuman1124249 indicated the issue is not fixed yet.
Sep 12th, 2018 1:17pm
GetHuman1124249 indicated the issue is not fixed yet.
Sep 12th, 2018 1:23pm