Facebook Customer Service Issues

Good afternoon, I have been banned for 30 days due to a comedy picture I posted that was flagged for violating community standards. I believe the real issue lies in the presence of videos depicting graphic violence which are allowed to remain. To address this discrepancy, I have compiled evidence of these violations and intend to share them with legal counsel for further action. The ban has impacted my ability to manage items in the marketplace and communicate with customers, affecting my livelihood. It is puzzling how a harmless picture can lead to a ban while extremely graphic content is tolerated on the platform. I will be moving forward with sharing the evidence with my legal representative.

A few weeks ago, my account got hacked because I fell for a phishing email that impersonated Facebook. It sent out a Ray Ban ad to all my friends. After changing my password on my laptop, it seemed to resolve the issue. However, yesterday, I got locked out of my account on my phone and received another warning email about a hack attempt. I changed the password again, but this time I couldn't edit my account email as the button wasn't working. Now, I can't access Facebook on my phone even after using the new password. It keeps saying it's wrong and suggests changing it again. I'm getting confused with all these changes and need help to regain access on my cell phone. My laptop is working fine.

I have attempted to contact customer service through email without any success, and the phone customer service experience has not been helpful either. We are reaching out to various email support addresses in the hopes of finding a team that can assist us in deleting an old account for Stephan. Unfortunately, we are unable to remember the password and Stephan's phone number has changed, which is causing issues with resetting the password. The system keeps trying to send the reset information to an outdated number. There are no alternative validation methods available for accessing the account to make necessary changes, which is very frustrating. It would be beneficial to have security questions in place allowing Stephan to update his contact details. We are willing to provide additional verification, such as social security numbers, to prove identity. If this matter is not resolved by the end of the week, we will escalate it further. Stephan can be reached at [redacted] or via email. We are disappointed with the current customer service and will consider reporting these issues to the BBB.

I have encountered challenges reaching customer service via email and phone. I have attempted various email addresses for support in hopes of finding a team that can assist. The issue at hand is the inability to delete an old account due to forgotten login details and an outdated phone number associated with Stephan's account. Resetting the password is problematic since it attempts to send the reset information to an obsolete phone number. The lack of alternative validation methods to access the account and update contact information is frustrating. Implementing security questions for account recovery would alleviate this scenario, especially for users needing to update their information after years of inactivity. Please address this promptly. Stephan can be reached at [redacted] or via email. If not resolved by the week's end, further escalation will be necessary as this situation is unacceptable.

I am experiencing challenges in reaching customer service via email and phone. I am reaching out to several email support addresses in the hopes of finding a team that can assist with deleting an old account. Unfortunately, I cannot remember the password and Stephan's phone number has changed, preventing me from resetting the password. The system insists on sending the reset information to an outdated number with no other verification options available. I believe there should be security questions for situations like this. Your current policy hinders people who have not used the account recently and need to update their information. Kindly assist with this issue promptly. Stephan can be contacted at [redacted] or via this email address. If this matter is not resolved by the end of the week, I will escalate it further.

My Facebook predictions Esports-related page has been unpublished! My page has 20,[redacted] paid likes, which cost a total of [redacted] euros. When I first started the page, I reached out to Facebook, and they indicated that everything was compliant with their policies. However, I mistakenly used a dollar sign to represent virtual items won from bets, sourced from pages such as 5etop.com, bets4.pro, and vpgame.com. I have rectified this issue by removing the money symbol, so now the prediction page displays only positive reviews and operates like any other honest prediction page. I hope Facebook can reinstate my page since it may have been unpublished due to high workload or an oversight. I am not requesting a full refund for the paid likes that are no longer accessible. Thank you in advance, and I am hopeful that Facebook will resolve this matter soon, as my group members are eagerly anticipating the return of the page.

Hello, I attempted to set up a Facebook account by visiting www.Facebook.com/r.php. After providing my name and email address, I received a login code in my email but encountered issues with not having a mobile phone for verification. Although I have a Facebook screen that appears when I log into my computer, it continuously prompts me to log in without progress. I am unable to recall my password despite being prompted to enter it. I've made several attempts to sign up for Facebook without success. Any assistance would be greatly appreciated. Thank you.

Hello, I am reaching out for assistance as I am struggling to resolve an issue with my Instagram account, rgroenewold. After deactivating my Facebook account some time ago, I am now unable to access my Instagram account. Despite numerous attempts at password recovery and creating a new Facebook account, I have had no success. In an effort to regain access, I am willing to provide identification photos and my phone number for verification purposes. Any help in resolving this matter would be greatly appreciated. Best regards, Ryan Groenewold

I created a gaming account intending to connect with my friends on Facebook using a nickname associated with my gaming identity. Unfortunately, my account got disabled, and now I'm unable to access the games linked to it where I have invested money. I've been trying various ways to reach out to Facebook for assistance, as I didn't intentionally violate any rules and I'm open to making any required adjustments to my account. I would greatly appreciate the opportunity to regain access to my account. Please get in touch with me at your earliest convenience.

Hello Facebook community, I am facing difficulties accessing my account, even through a family member's account. The account either does not show up or displays a message mentioning it was reported for abuse or spam. I am eager to recover access to retrieve the photos of the horses I ride, as I store them on the platform and not on my phone. It is frustrating that someone reported me without warning, as I believe I have not violated any rules. I use Facebook for various purposes like event sign-ups, and after investing almost 9 years in customizing my account, I am now locked out without explanation. If this issue persists, I might consider highlighting how Facebook handles its users without proper communication or warnings. Despite sending four emails, the only response was from the initial one, claiming that the problem was resolved when it has not been. Thank you, Craig B.

I recently ended a domestic violence relationship, and my ex-partner has shared a misleading post publicly, falsely claiming that I have taken our son. Contrary to his post, I am currently under a protection order, and our son is safe and not missing. The post has led to strangers messaging me on Facebook and confronting me in public, accusing me of being an unfit mother. I am seeking help to have the post removed, as I believe it is a form of continued domestic violence through social media. The protection order is preventing my ex-partner from seeing our son, and I would like the false information to be taken down.

My Facebook account has been disabled without any reason. I do not share or upload any inappropriate content. I fear my account might have been hacked. I joined Facebook in [redacted] and created my account while living in South Korea in [redacted] using a mobile number that I no longer have. I now reside in Sydney and cannot receive any verification codes sent to my old number. Please send an enabling code to either my email Muug_p@yahoo or my Australian mobile number [redacted][redacted] so I can regain access to my account. There are precious family memories on my Facebook page that I would like to keep. Thank you, Mrs. Шинэ Саран (Shine Saran)

Dear Facebook community, I am facing an issue where my account has been disabled due to a post, even though I believe I did not break any community guidelines. I suspect someone might have reported my post out of malice. Please assist me in restoring my account as it contains crucial data and contacts that I urgently require. I assure you that if my account is reinstated, I will take all necessary measures to secure it better and carefully review my posts in the future. Your prompt assistance in this matter would be greatly appreciated. Thank you in advance for addressing this issue promptly. Sincerely, [redacted]

Last night on Sept. 10, [redacted], I accessed my Facebook account without any issues. However, today I faced trouble logging in. Despite changing my password successfully, I was prompted to authenticate my identity using various forms of ID such as my CA driver's license, health insurance card, and pay stub. Despite providing the requested ID, Facebook was unable to verify my account ownership. Furthermore, I encountered a problem with the birth year dropdown menu during the authentication process, as it did not include my birth year of [redacted]. In the past, I sometimes used a false birth date to protect my online privacy, which may now be affecting my ability to verify my identity with Facebook. I am unsure of the false birth year I may have used in the past. Despite having submitted two forms of ID with my correct birth date, I am still unable to access my account. I would appreciate assistance in resolving this issue and regaining access to my Facebook account. Thank you for your help.

I am urgently seeking access to my disabled account. I have submitted all the necessary information through the appeal page. This account is crucial as it is linked to my business page, through which I manage my bills and livelihood. The most concerning part is that I have a multitude of pictures dating back 20 years stored on there. These photos hold deep sentimental value as they capture memories of departed loved ones, celebrations, trips, close friends, special occasions, and more. I am deeply attached to nostalgia and have meticulously organized albums for every significant life event. In essence, my entire life's worth of cherished moments resides in those images. The situation is profoundly distressing for me, akin to losing a home to a fire with all memories inside. Could you kindly assist me in resolving the issues with my account and guide me on recovering these valuable pictures and memories? If possible, providing an email or phone contact of someone who can assist would be immensely appreciated. I trust that you can empathize with my plight and understand the emotional turmoil of potentially losing all precious photos and memories that are dear to me. I acknowledge the multitude of requests you handle daily and humbly request your benevolent assistance. Thank you and God bless, Tim.

My Facebook account has been compromised. A few days back, I trusted someone with my password to play a game on my behalf. Unfortunately, that person has since changed my password, email, and phone number, making it impossible for me to regain access to my account. Initially, when I tried to reset the password, I failed to remove their email address ([redacted]) linked to my account, allowing them to change the password yet again. Now, every time I attempt to reset the password and log in, Facebook prompts me to verify my identity using devices that the hacker controls. Even using Trusted contacts to reset the password has been unsuccessful as the hacker changes the password once the 24-hour time limit is up.

I recently had to reset my password on Facebook. After receiving a code via email, I tried to verify my account, but a second code sent via text message never arrived, despite multiple attempts to resend it. Now I am locked out due to too many code requests. I have submitted my driver's license and a photo of myself holding a handwritten code, but have not received any updates. My priority is regaining access to my account under the name Kevin M., associated with [redacted] and [redacted]. I have exhausted my options and efforts in resolving this, and opening a new account is not feasible for me right now.

My name is Eunice Low. I discovered my Facebook account was hacked last night. The hacker not only changed my password but is also harassing my friends on the platform. I urgently need to reset my Facebook password, but the only way is through my inactive hotmail account, which I haven't used in 9 years. I attempted to retrieve access by sending my Identification Card to that email, but now I’ve learned that my hotmail has also been compromised by the hacker. It's essential to regain control of my accounts swiftly as my friends are being mistreated on messenger. Please address this matter promptly. Thank you.

Hello, I am wondering why Facebook does not offer better protection for African users who run pages and pay for ads on the platform. It seems that when there is a copyright issue reported by a third party, Facebook tends to believe the third party over the user who is paying for ads using Visa cards online. Many products in Africa are copies of well-known brands, and I think the original brand owners should be the ones dealing with the counterfeit manufacturers, not individuals who are legitimately selling products online through Facebook. I hope that Facebook can provide better support to ensure that African users can achieve their dreams of successfully selling products and running online pages on the platform. Thank you.

I recently reported an account for slandering me, doxxing my information, and harassing me and my family. Facebook promptly removed the offensive content. However, upon checking my name again, I discovered similar actions in a public group. The same individual was slandering me and sharing personal information. I reported this incident as well, but it was deemed not against Facebook policy this time. The user in question has a history of such behavior and seems to violate community guidelines. Urgent resolution is required, or legal action will be taken. It is essential to have the account removed to prevent further harm, as the actions mirror recent privacy concerns on the platform. Immediate action is needed to address this issue promptly.