I had a fb page for * years and the email and phone number linked with my account, I no...

GetHuman1117963's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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The issue in GetHuman1117963's own words
I had a fb page for * years and the email and phone number linked with my account, I no longer have access to. I tried help from my * trusted contacts with no luck. The codes worked and i was prompted to enter a phone number I have access to but when i did i received no text. After several tries I gave up and made a new account. I started adding my old friends and even though I'm disappointed to have lost all my fb memories from my old account I was happy to be back into fb being that messenger is my primary resource for getting a hold of certain people. Then i suddenly had to prove my identity by sending fb a pic which I did. Well a day later after multiple tries at getting back on fb it finally notified me that my fb was disabled. I dont understand why. This is me. My pic. My new account. I then made another account and the same thing has happened a few days later asking me to prove my identity. I just want my old account back! What do i have to do?

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Facebook

Customer service issue
Reported by GetHuman1117963
Sep 9th, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 134692 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1117963 started working on this issue
Sep 9th, 2018 11:58pm
GetHuman1117963 indicated the issue is not fixed yet.
Sep 10th, 2018 1:40am
GetHuman1117963 indicated the issue is not fixed yet.
Sep 10th, 2018 1:41am