I’m locked out. Need access to my new account I created this week.

GetHuman-audraqui's customer service issue with Facebook from September 2018

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Help with my Facebook issue
GetHuman-audraqui's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-audraqui will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-audraqui can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-audraqui's own words
I tried to reset my password and it tells me I can’t use Facebook right now. Why? ... My name is Audra Quinones-Amaya and i have neen locked out of my facebook account. I recently created a new FB profile this week since someone changed my password to my initial account i started in ****. how can i get this fixed? My son just joined the military and i was joined on a FB page to keep in contact with him through his process. please help me recover my new FB profile page that I created this week . I can be reached via email at *****@***.com*Audra
My son just left for basic training and I was in contact with a support group at his location. Please I need access to my account
Please resolve as quickly as possible so that I may continue to be in touch with my son
My initial account was created in **** but got locked out of that one so I created a new account
Nothing works. Help!!
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Facebook

Customer service issue
Reported by GetHuman-audraqui
Sep 8th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 132961 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-audraqui started working on this issue
Sep 8th, 2018 12:58pm
GetHuman-audraqui indicated the issue is not fixed yet.
Sep 8th, 2018 2:01pm
GetHuman-audraqui indicated the issue is not fixed yet.
Sep 8th, 2018 2:07pm

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