I appreciate your help. My friend Vihara Samarasinghe asked me to log in her account an...

GetHuman-ksubodi's customer service issue with Facebook from September 2018

7 views | 129263 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ksubodi will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ksubodi can let us know if they help or not.
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The issue in GetHuman-ksubodi's own words
I appreciate your help. My friend Vihara Samarasinghe asked me to log in her account and change the password. She has made her Facebook account using her phone number ************ and using a password as haliya. She gave me the password which is haliya, I logged into her account by using that password and I try to give a new password as subodha****** or subodha*** (also I go back the page before I complete process. Also it ased email and phone number then I gave my phone number **** *** **** and my email *****@***.com and I logged out from other devices. Then she also had logg out. I gave her new password I entered. She tried to log in by using new password I made but it is not success yet. Now both of us can not log in to her account. Please help to fix this issu. We appreciate your help. Her phone no is ***** *** ****. My phone no is **** *** **** and email is *****@***.com. Thank you.

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Facebook

Customer service issue
Reported by GetHuman-ksubodi
Sep 5th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 129263 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-ksubodi started working on this issue
Sep 5th, 2018 4:54pm
GetHuman-ksubodi indicated the issue is not fixed yet.
Sep 5th, 2018 4:54pm
GetHuman-ksubodi indicated the issue is not fixed yet.
Sep 5th, 2018 5:00pm

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