Good morning, my name is Hope Kelly Scott. I am messaging because I am having a proble...

GetHuman-hopeians's customer service issue with Facebook from September 2018

129008 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-hopeians's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-hopeians's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hopeians will want to follow the link below to head to their help center. We will check on GetHuman-hopeians later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-hopeians may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-hopeians's own words
Good morning, my name is Hope Kelly Scott. I am messaging because I am having a problem with my Facebook account. I just got back into town from vacation and yesterday when I went on Facebook to log in it gave me a message telling me that I needed to change my name. It appears that for some reason Facebook feels like Hope*ful* Scott is an alias or a facade of some type. It's in fact (Scott) my married name. I only use Hope Kelly in my professional or business settings... and family and personal friends know me as hope*ful* Scott. I have submitted the information requested online-- both a marriage certificate, library card, social security card-- all with pertinent information blocked out but my name is showing as Hope Scott. Please advise me on why this happened how long before my account is restored and how I can keep it from happening again.
GetHuman-hopeians did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-hopeians fixed the problem
We are waiting for GetHuman-hopeians to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-hopeians fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-hopeians
Sep 5th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 129008 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-hopeians started working on this issue
Sep 5th, 2018 1:36pm