Good morning, my name is Hope Kelly Scott. I am messaging because I am having a proble...

GetHuman-hopeians's customer service issue with Facebook from September 2018

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The issue in GetHuman-hopeians's own words
Good morning, my name is Hope Kelly Scott. I am messaging because I am having a problem with my Facebook account. I just got back into town from vacation and yesterday when I went on Facebook to log in it gave me a message telling me that I needed to change my name. It appears that for some reason Facebook feels like Hope*ful* Scott is an alias or a facade of some type. It's in fact (Scott) my married name. I only use Hope Kelly in my professional or business settings... and family and personal friends know me as hope*ful* Scott. I have submitted the information requested online-- both a marriage certificate, library card, social security card-- all with pertinent information blocked out but my name is showing as Hope Scott. Please advise me on why this happened how long before my account is restored and how I can keep it from happening again.
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Customer service issue
Reported by GetHuman-hopeians
Sep 5th, 2018 - 6 mons ago
I have an issue with Facebook too
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GetHuman-hopeians started working on this issue
Sep 5th, 2018 1:36pm