I lost my phone and it was also stolen I've been trying to get back into my Facebook an...

GetHuman-msyquira's customer service issue with Facebook from September 2018

3 views | 128518 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-msyquira will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-msyquira can let us know if they help or not.
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The issue in GetHuman-msyquira's own words
I lost my phone and it was also stolen I've been trying to get back into my Facebook and I'm not able to because the phone number that was attached to that Facebook I can't get back into it keeps asking for authentication code and I don't have that code or can receive it so good job please please please help me get back into my Facebook it's very important my dead aunt is on there that is the only number that I have of her and all my friends and family is on there so can you please help me that's all I ask. Hey y'all have made Facebook so **** secure that no one really can get back into their account if they misplace or lose their phone or they don't have access to the number you know I changed something it's just like really it takes you that long supposed to be a social media company helping people.

GetHuman-msyquira did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-msyquira
Sep 5th, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 128518 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-msyquira started working on this issue
Sep 5th, 2018 2:18am
GetHuman-msyquira indicated the issue is not fixed yet.
Sep 7th, 2018 8:40am

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