I can’t login into my Facebook account. I may of been hacked. The hacker changed my pas...

GetHuman-sweetklp's customer service issue with Facebook from August 2018

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Help with my Facebook issue
GetHuman-sweetklp's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sweetklp will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sweetklp can let us know if they help or not.
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The issue in GetHuman-sweetklp's own words
I can’t login into my Facebook account. I may of been hacked. The hacker changed my password and passcode. And I was receiving a massive amount of friend requests this past month. It was hard sifting through a lot of them, I’ve been spammed before, so I had to be more careful on who to accept. Well one of them was a scammer in disguise as a person that had things in common with me along with a ton of my mutual friends. I’ve blocked a few people. But on August **, **** at *:** AM I received a text message from someone I didn’t know. They claimed that they worked for Facebook, they knew my name and had my cell phone number and email address. I still had no idea who they were. They claimed that I won the Facebook lottery. The prize was $***K. I was still sceptical because they had improper grammar. They had a buddy text me claiming to work for FedEx and said for me to go to Walmart to get a money gram from them to pay the $*** shipping fee. Playing along I told them I was broke and didn’t have the money, (which was true) and Walmart did confirm that it was a scam. So I called the police. I also went to my bank to see if my money was still ok. Out of panic I feared that my identity was stolen. Because when I tried to at *:** pm change my password and strengthen my privacy settings, my password and passcode were incorrect. I tried to have Facebook send me a reset security code * digits, but I think the hacker messed with my account. Now I’m at the brink of having my account blocked or suspended. I’ve never been so scared.*I tried to alert the FBI, but they didn’t care. They didn’t want to help. And the phone numbers I gave to the police, I doubt they called them to stop targeting future victims. Luckily I blocked their numbers and never gave them my social security number or bank account numbers or even my debit card number. *I want to save my Facebook account. Please help me

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Facebook

Customer service issue
Reported by GetHuman-sweetklp
Aug 28th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 119924 others
0 customers following this

Timeline

GetHuman-sweetklp started working on this issue
Aug 28th, 2018 3:37pm
GetHuman-sweetklp shared this issue with friends on Facebook
Aug 28th, 2018 3:37pm

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