My Facebook page has been disabled, due to questions of the name that I have on the acc...

GetHuman-zmmc's customer service issue with Facebook from August 2018

5 views | 119759 similar | 0 following
Help with my Facebook issue
GetHuman-zmmc's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-zmmc will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-zmmc can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-zmmc's own words
My Facebook page has been disabled, due to questions of the name that I have on the account which is SUBTERFUGE FILES. ** Your staff has continually sent me emails stating that I had to prove in someway that I was recognized by this name in my personal life. I continually responded to the emails, advising that the name that I chose, subterfuge files is because of a domestic violence situation and that anyone that knows me that I want to be in contact with knows that that is my file name and help protect my privacy and safety. I understand that in most cases people use their regular name, I sadly don’t have that luxury. I know you want to continue emailing back-and-forth but I would prefer to speak to someone. My phone number is ***-***-****. Because if we can’t come to some resolution then I need to know how to reclaim that account and put in a different name.

GetHuman-zmmc did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-zmmc
Aug 28th, 2018 - 3 years ago
Seen by 5 customers so far
Similar issue to 119759 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-zmmc started working on this issue
Aug 28th, 2018 1:04pm
GetHuman-zmmc indicated the issue is not fixed yet.
Aug 28th, 2018 2:32pm
GetHuman-zmmc indicated the issue is not fixed yet.
Aug 28th, 2018 7:05pm
GetHuman-zmmc indicated the issue is not fixed yet.
Aug 31st, 2018 2:25pm

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