Good day Facebook team.**I want to report that my Facebook account has been hacked toda...

GetHuman1003057's customer service issue with Facebook from August 2018

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Help with my Facebook issue
GetHuman1003057's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1003057 will want to follow the link below to head to their help center. We will check on GetHuman1003057 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1003057's own words
Good day Facebook team.**I want to report that my Facebook account has been hacked today **th August ****.**I took some actions which I think has compromised my account, although I did not know initially that my Facebook account is the targget.**There is this group of people in the United States promoting one AVA Tradex crypto currency trading platform, promising crazy and unreliable returns.*I backed out when I realized they were tryng to remove money from my local bank account through my ATM debit card which I had sent to them after they talked me into given them pictures of the front and back sides of the card because they claimed they needed the information to facilitate my payment from their platform. Which I never knew was a fraudulent one.**It was early today I noticed a request was sent to most of my friends on Facebook to like their page AVA Tradex.*I just noticed that the said hackers are chatting with my friends promoting this same fraudulent platform.**As I type this I am not about to use any means whatsoever to regain access to my account.**I know I am sending this email to the wrong quarters, kindly help to redirect as I don't know what else to do. I have the maximum **** friends on Facebook and more on messenger. All these are at a danger of being scammed if nothing is done forthwith. **Kindly disabley acount immediately until you verify my identify whichever way yout deem fit then release same to me as I will be grateful. **Facebook name: Precious Onyeka Awanye *Email: *****@***.com*Phone number : **************, ****************The much I know of the hacker is that he resides in the United States with the following details*Facebook name: Malcom Cole*Phone number : *************We talked on whatsapp for some days when we were talking about the platform. ***I will be grateful if this is attended to urgently. *Thank you.*Precious Onyeka Awanye *Abuja, Nigeria.
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Facebook

Customer service issue
Reported by GetHuman1003057
Aug 17th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 106989 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1003057 started working on this issue
Aug 17th, 2018 7:14am
GetHuman1003057 indicated the issue is not fixed yet.
Aug 17th, 2018 8:48am