Hi. I cannot log in to my account. I just recently changed password. I used the forgot...
GetHuman-guillano's customer service issue with Facebook from August 2018
Help with my Facebook issue
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The issue in GetHuman-guillano's own words
Hi. I cannot log in to my account. I just recently changed password. I used the forgot password button but I don’t have access to the email and mobile number that is linked to my account so I need the help of * of my trusted friends to verify my identity with the code that they will give me. The process went well and I was able to change password. Upon logging in after changing the password a window appears that says i need to choose my email or number i want to log in to my account. After choosing the next window says “Are you sure?” And I will no longer be able to access the account using the old email linked to the account. Upon choosing the okay button, the window is loading but will not open a new window instead it remains the same, but I am able to receive thru text*email a code that I need to enter on facebook as confirmation but there’s no option on the page on where I will put the code. It is so frustrating. Please help.*Thank you,**Mary Jean Guillano
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